Patient Engagement Specialist Digital Communication

Full Time Hollywood, FL Posted 2 days ago Care doesn't start with a call anymore. It starts with a message. At My Psychiatrist, patient communication is evolving—and this role leads that transformation. We are looking for a Patient Engagement Specialist who can deliver fast, accurate, and empathetic communication through digital channels—primarily Curogram . This is not basic texting. This is real-time patient experience management at scale. The Role You will serve as the primary point of contact for patients via text-based communication—supporting both new and existing patients across their care journey.

You ensure every message is:

Timely Clear HIPAA-compliant Actionable Key Responsibilities Digital Patient Communication Manage high-volume patient conversations via Curogram Respond to inquiries related to scheduling, services, and care coordination Guide patients through next steps with clarity and efficiency Patient Experience Deliver a seamless, responsive, and professional experience Maintain tone, accuracy, and empathy across all written communication Identify urgency and escalate when appropriate Systems & Accuracy Document all interactions in EHR and CRM systems Maintain real-time accuracy across patient records Ensure strict HIPAA compliance at all times Operational Coordination Collaborate with Patient Access, Clinical, and Operations teams Support intake workflows and appointment confirmations Help reduce friction in the patient journey What Success Looks Like Fast response times across all conversations High patient satisfaction and engagement Clean, accurate documentation Reduced drop-off in patient communication flow What We're Looking For Experience in healthcare customer service or patient communication Strong typing skills and written communication Tech-savvy; experience with CRM/EHR systems ( Curogram preferred ) Ability to multitask in a fast-paced environment High attention to detail and compliance awareness What You'll Find Here Competitive compensation Full benefits package Growth into operations, access, or leadership roles A modern, tech-enabled care environment A team focused on precision, responsiveness, and patient trust Why This Role Matters This is the new front door to care . Patients expect speed. They expect clarity. They expect to feel understood—even through a screen. You make that happen. To apply for this job email your details to dianapaul@mypsychiatrist.com