Unified Communication Performance Specialist - TS/SCI w/Poly

Your Impact Own your opportunity to serve as a critical component of our nation's safety and security. Make an impact by using your expertise to protect our country from threats. Job Description Unified Communications Performance Specialist The Systems Engineer will play a critical role in deploying, configuring, and managing SL1/VOSS, our new enterprise monitoring tool for Unified Communications. This tool will monitor and ensure the performance of critical communications systems, including Skype for Business (SfB), Microsoft Teams, Cisco CMS, Cisco Phones, and VTC. As the primary point of contact for UC system performance, the successful candidate will act as the first line of defense, working independently to ensure that all communication systems are running optimally and efficiently. This position requires a self-starter who can quickly learn and implement new technologies while maintaining operational stability. The ideal candidate will be able to independently troubleshoot and resolve issues, making a significant contribution to the reliability and success of our communication systems.

Key Responsibilities:

Tool Implementation & Deployment:

Lead the deployment and configuration of the

SL1/VOSS

monitoring tool across all Unified Communications platforms (SfB, Teams, Cisco CMS, Cisco Phones, VTS). Collaborate with cross-functional teams to ensure integration of

SL1/VOSS

with existing systems and infrastructure.

System Monitoring & Performance Optimization:

Monitor system performance and availability for all Unified Communications tools. Analyze performance data to ensure that UC systems meet or exceed defined performance standards. Proactively identify and address any performance or routing issues affecting communications.

Troubleshooting & Issue Resolution:

Act as the first line of defense for resolving performance issues and escalations. Work independently to troubleshoot, identify root causes, and resolve issues in a timely manner. Collaborate with vendors and internal teams to resolve more complex issues.

System Evolution & Improvements:

Continuously evolve and improve

SL1/VOSS

to enhance monitoring capabilities and system performance. Stay up to date with industry trends and new features in SL1/VOSS, applying these improvements to ensure system reliability and performance.

Documentation & Reporting:

Develop and maintain comprehensive documentation for

SL1/VOSS

configurations, monitoring parameters, and troubleshooting procedures. Generate performance reports and provide insights to stakeholders on system health and areas for improvement.

Collaboration & Knowledge Sharing:

Provide support and guidance to team members and other departments on using

SL1/VOSS

for performance monitoring and troubleshooting. Participate in regular meetings with internal stakeholders to review system performance and make recommendations for improvements.

WHAT YOU'LL NEED TO SUCCEED

Education:

Bachelor of Arts/Bachelor of Science Required Experience:

8+ years of related experience Proven experience with Unified Communications platforms (e.g., Microsoft Teams, Skype for Business, Cisco CMS, Cisco Phones, VTC). Experience with monitoring tools like SL1/VOSS or similar performance monitoring platforms is highly preferred. Strong understanding of Unified Communications architecture, including VoIP, video conferencing, and real-time collaboration technologies. Experience with networking protocols, system diagnostics, and troubleshooting. Familiarity with performance monitoring, alerting, and system optimization techniques. Proficiency in Windows Server, Linux, and/or cloud-based environments Knowledge of networking protocols (e.g., TCP/IP, SIP, DNS, DHCP, QoS) and experience with networking tools (Wireshark, etc.). Self-starter with a proactive approach to problem-solving and continuous improvement. Strong analytical and troubleshooting skills with the ability to identify and resolve complex technical issues. Excellent communication and interpersonal skills, capable of working independently and as part of a team. Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.

Certification:

8570 is required

Sec Security Clearance Level:

TS/SCI w/

Poly Location:

On Site US Citizenship Required

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

Growth:

AI-powered career tool that identifies career steps and learning opportunities

Support:

An internal mobility team focused on helping you achieve your career goals

Rewards:

Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

Community:

Award-winning culture of innovation and a military-friendly workplace #

GREENWAY

Work Requirements Years of Experience 8 + years of related experience may vary based on technical training, certification(s), or degree Certification CompTIA Network +

• Comp Tia Security + Certification
• Comp Tia Security + Certification Travel Required Less than 10% Citizenship U.S. Citizenship Required Salary and Benefit Information The likely salary range for this position is $107,744
• $143,750.

This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. View information about benefits and our total rewards program. About Our Work We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans