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Communication Specialist
Job
Robert Half
Charlotte, NC (In Person)
Full-Time
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Job Description
We are looking for a Communication Specialist to support a major customer-facing communications effort within the retail industry. This Long-term Contract position will focus on shaping clear, compelling messaging that helps guide customers through an important payment platform transition over the course of a year. The ideal candidate brings strong planning and writing capabilities, along with the ability to coordinate effectively across multiple partner teams and business functions.
Responsibilities:
- Develop and maintain a comprehensive communications roadmap that supports a large-scale payment platform initiative and keeps activities on schedule.
- Create customer-facing and internal communication content that delivers clear, consistent messaging across multiple channels.
- Build and manage editorial calendars to organize messaging timelines, campaign milestones, and content delivery priorities.
- Partner with cross-functional stakeholders, including marketing technology, payments teams, and external business groups, to align communication strategy and execution.
- Support awareness and adoption efforts designed to help a high-volume customer base transition to a new payment provider within defined timelines.
- Coordinate messaging across involved organizations to ensure brand consistency, clarity, and a unified customer experience.
- Review communication performance and stakeholder feedback to refine messaging approaches and improve engagement outcomes.
- Contribute to project-related communication planning for platform consolidation activities as business needs evolve.