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Communications Center Specialist

Job

Novant Health

Monroe, NC (In Person)

Full-Time

Posted 2 weeks ago (Updated 2 days ago) • Actively hiring

Expires 8/4/2026

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Job Description

What We Offer The Communications Center Specialists are the "epicenter" of the Novant Health physical security program. These team members are responsible for thoroughly understanding all Public Safety DPS programs/applications, Novant Health facility locations, Public Safety protocols, and Public Safety policies. They must be self-motivated, possess critical thinking skills, be able to function under high stress, contribute to a team environment, and communicate information clearly in a timely manner. A Communications Center Specialists works in the Security Operations Center which is responsible for dispatching Protective Services for Novant Health involving high volumes of radio traffic and monitoring of status changes during routine and emergent situations. Calls and messages include routine reports, referral information, and emergency calls for assistance from team members, visitors, patients and Public Safety personnel.
What We're Looking For Education:
High School Diploma or GED, required.
Some College Courses Preferred Experience:
Satisfactory experience as a Communications Technician, Emergency Telecommunications Specialist, Dispatcher, - Preferred Related experience will be considered.
Licensure/Certification:
Crisis Prevention Institute Non-Violent Crisis Intervention, Crisis Communications, or CIT within 1 year of hire; APCO Public Safety Tele-communicator I and RQI Responder certified within 6 months of hire, required. Additional Skills (required): DPS, Security, law enforcement or military communications experience. Why Choose Novant Health? At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. Job Opening
ID 169490
Qualifications:
Education:
High School Diploma or GED, required.
Some College Courses Preferred Experience:
Satisfactory experience as a Communications Technician, Emergency Telecommunications Specialist, Dispatcher, - Preferred Related experience will be considered.
Licensure/Certification:
Crisis Prevention Institute Non-Violent Crisis Intervention, Crisis Communications, or CIT within 1 year of hire; APCO Public Safety Tele-communicator I and RQI Responder certified within 6 months of hire, required. Additional Skills (required): DPS, Security, law enforcement or military communications experience.