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Job Description
Operations & Communications Coordinator Hybrid Role (Monday- Wednesday in Office) Pet Supplies Plus - 3.1 Livonia, MI Job Details Full-time 1 day ago Benefits Dental insurance Paid time off Vision insurance 401(k) matching Employee discount Qualifications Microsoft Outlook IT user and group management Operations coordination planning Mid-level System maintenance Retail category management Bachelor's degree Internal employee customer service Retail store experience Customer support ticket management Document quality checks Technical writing quality assurance Proofreading Standard operating procedures (SOPs) 2 years Content review Communication skills Ticketing system technical support Standard operating procedures drafting
Full Job Description Overview:
The Operations & Communications Coordinator is responsible for managing communications from PSP Group to field leaders, stores, and franchisees. This role provides operational support, organizes materials and information for weekly and quarterly updates, and supports company initiatives that contribute to the overall success of PSP Group.
Responsibilities/Qualifications:
The Operations & Communications Coordinator key responsibilities include: Collaborate with departments across Pet Central to ensure all documented Standard Operating Procedures (SOPs) remain current, properly formatted, and easily accessible. Maintain and update master listings for all Pet Centers, including key information such as opening dates, district assignments, store services, and ownership details. Oversee store support systems and software, including organizational alignment updates, user maintenance, reporting, and field support. Manage the Store Operations Center (SOC) and related administrative functions, including user setup, store alignment updates, password resets, dashboard maintenance, and category management. Respond to and resolve Operations Issues and SD+ tickets within the appropriate systems in a timely manner. Review and quality-check all messages, tasks, and documents distributed to the field to ensure accuracy, clarity, consistency, and proper grammar. Provide timely support for urgent store communication requests by reviewing content for clarity, accuracy, spelling, and grammar. Compile and organize updates and reports for distribution to field leaders during weekly Operations calls and quarterly business update meetings. PAWSOME Operations & Communication Coordinator candidates will have: Bachelor's Degree Preferred 2+ years' experience in communications, operations, or training-related fields, preferably in a retail or customer service environment. Solid analytical, problem-solving, and customer interaction skills. Exceptional verbal and written communication skills. Highly organized with the ability to manage multiple assignments simultaneously. Ability to learn quickly and work independently with minimal supervision. Excellent skills with MS Office programs (Word, Excel, PowerPoint, Outlook). Strong customer service orientation.
Why Us:
Our Pawprint Values - Neighborly, Knowledgeable, Trustworthy, PetCentric Work in a collaborative, neighborly environment that values initiative, curiosity, teamwork, and care for pets. Engage in our pet-centered culture—bring your dog to work Employee discount up to 50% at our stores (plus coupons!) Bonus Pay based on Company performance Promotion from within culture Flexibility to meet your needs with Paid Time Off & hybrid work arrangement 401k match savings plan Health, dental, vision & disability plans Health & flexible savings accounts #LI-SQ1
About Company:
Pet Supplies Plus is focused on making it easier to get better products for your pet. With 770+ locations in 44 states, the stores have a streamlined design making it easy to navigate a wide assortment of natural foods, hard goods and pet services. Friendly, knowledgeable staff get to know each pet and their owner by name and provide playful store experiences to remind them just how fun it is to own a pet. Pet Supplies Plus stores are large enough to house an incredible variety of food and equipment, yet small enough to still feel neighborly. Pet Supplies Plus is ranked No. 31 overall in Entrepreneur Magazine's 2026 Franchise 500® list and is the Top Full-Service Pet Supplies Franchise for its exceptional performance in areas including financial strength and stability, growth rate and system size. For more information, please visit www.petsuppliesplus.com.
EOE STATEMENT
We provide equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.
