Sr. Specialist, Retention Communications

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ID R437087

Job Type Full Time Category Marketing Date posted 05/13/2026 Apply Now Save Job Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary The Sr Specialist, Retention Communications supports customer retention through strategic and tactical execution of lifecycle communications. This role focuses on reducing churn and improving survival rates across critical journeys—promo roll, leave, and movers—by leveraging data-driven insights, prioritization, and cross-functional collaboration. The ideal candidate will support communications strategy and execution of omni-channel marketing efforts with a primary emphasis on email and app messaging, ensuring personalized, timely, and impactful customer experiences. Job Description Key Responsibilities RetentionCommunicationsDevelopment& Journey Optimization Assistwith the design and implementation ofretention-focused communication strategies aligned with business goalsfor promo rollacross WiFi and Mobile. Assistwith launch of enhanced journey for Xfinity membersmoving service, includingoptimization of audience andcreativeforpost-move communications. Partner with Sr. Manager onend-to-end messaging strategy for key lifecycle journeys- promo roll, leave, move. Define KPIs and success metrics for promo roll, leave, and move journeys. Continuously test, analyze, andoptimizecampaigns. Omni-Channel Execution Lead execution across email and app channels, ensuring consistency and integration with other touchpoints. Partner with channel owners to deliver seamless customer experiences. Cross-Functional Collaboration Work closely with Product, Marketing, Analytics, and Operations teams to align priorities and leverage insights. Influence roadmap decisions to support retentionobjectives. Performance Analysis & Reporting Monitor campaign performance, generate actionable insights, and present findings to stakeholders. Use data to inform future strategies and improve ROI. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities.

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This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Customer Experience (CX); Collaboration; Customer Feedback; Prioritization; Marketing Campaigns; Strategic Communication Planning; Marketing Initiatives Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 5-7 Years Apply Now Save Job Share this job Facebook X LinkedIn Email Our Benefits We're proud to offer comprehensive benefits to help you live your best life: Medical, prescription, vision, and dental insurance for eligible employees. 401(k) savings plan with dollar-for-dollar matching up to the first 6% of your pay. Paid time off including eight observed company holidays and flex time. Exclusive perks + discounts, including tuition assistance, commuter benefits and more! See All Benefits Jobs For You Featured Jobs Recently Viewed Jobs Saved Jobs Sr. Specialist, Retention Communications Philadelphia, Pennsylvania Marketing 05/13/2026 Manager, Loyalty Communications Philadelphia, Pennsylvania Marketing 05/12/2026 Sr. Specialist, Membership Experience Philadelphia, Pennsylvania Marketing 05/11/2026 Related Content Comcast NBCUniversal Announces Intent to Build Universal Theme Park and Resort in the United Kingdom This will be the first Universal-branded theme park and resort in Europe, expanding the company's global footprint and offering world-class, immersive experiences and attractions to residents and millions of UK visitors. Comcast Turbocharges Internet Speeds for Philadelphia Comcast announced today that the majority of homes and businesses in Philadelphia now have access to the company's next-generation Internet speeds, offering up to 2.1 gigabits-per-second (Gbps) download and 300 Megabits-per-second (Mbps) upload. Today's Home of The Flyers and 76ers to

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Xfinity Mobile Arena Comcast Spectacor and Harris Blitzer Sports & Entertainment today announced the world-class sports and entertainment venue in South Philadelphia will be renamed Xfinity Mobile Arena, effective September 1, 2025, through the 2030-2031 season. Talent Community Join our talent community so we can get to know you better, learn more about your skills and experience, and how they could align with future open positions at Comcast. Sign Up Here Job Alerts Sign up for Job Alerts to be the first to know about new opportunities. After signing up or logging in to Workday, select Job Alerts in the top right corner to create a new alert or edit an existing one. Get Started Got a Question? Check our FAQs or connect with @ComcastCareers (opens in new window) . Facebook X LinkedIn Glassdoor YouTube Instagram

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Comcast Corporate Terms Candidate Privacy Comcast Policy on EEO Do Not Sell My Personal Information Motion Settings Sitemap Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast endeavors to make our career site accessible to any and all users. If you would like to contact us regarding accommodations for any part of the application or interview process, please contact TalentAccommodations@comcast.com. Any inquiries regarding employment application status, resume submittal, open positions and any other general inquiries will not receive a response so please visit our FAQ page for more information. Comcast participates in the

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