Job Description
Communications Manager / Training Coordinator Salary $32.42•$34.40 Hourly Location 3602 CR 45 Angleton, TX, TX Job Type Full Time Job Number 00001960 Department Sheriff's Office Division BCSO Administration Opening Date 05/27/2026 Closing Date 6/15/2026 5:00 PM Central Description Benefits Description Under limited supervision, provide guidance and leadership to the Communications Unit's trainers and trainees. Focus on developing, implementing, and managing an effective and consistent communications operator training program and an adequate quality assurance program. Assist to ensure the Communication Unit maintains compliance with all governing agencies. Example of Duties
ESSENTIAL FUNCTIONS
•Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following: Leads the Communication Unit in carrying out the Sheriff's Mission and Vision and ensures all staff adheres to the Office's core values; Trust, Service, Community ; Cultivates high morale and a Team culture within the Communications Unit; Ensures the services the Communications Unit offers are performed at a high-level and is customer-service oriented; Develops, implements, and monitors telecommunication operator training curriculums in accordance with Communication Unit operations, policies and standard operating procedures; Identifies, develops, evaluates, and retains a highly-qualified team of professional Communication Trainers; Establish performance measures and evaluate performance of trainees, trainers, and staff against those standards or measures; provide counseling, correction and encouragement to meet/exceed standards; Plan, coordinate and monitor the activities of Dispatch trainees. Make recommendations regarding successful completion of training and retention of trainees; Instruct, coordinate and monitor the work activities of the Dispatch trainers; Monitor the quality of service provided to internal and external customers by the Dispatch Division and ensure compliance with the various Department policies and procedures; Conduct reviews of service calls to measure protocol compliance and document areas for improvement to correct deficiencies. Review quality assurance records with employees and provide a recommended course of action for improvement when necessary. Evaluate the adequacy and effectiveness of current Dispatch programs and operations. Present recommendations for improvements in policies, procedures, and operations to Supervisors; Assist with discrepancies in CAD reporting; Assist with coordinating the recruitment process for new hires. Assist with interviews and conduct background investigations; Act as the Assistant Terminal Agency Coordinator. Responsible for management of training and certification requirements for NCIC/TCIC and CJIS. In the absence of the Communications Director, act as Terminal Agency Coordinator (TAC) between the Brazoria County Sheriff's Office and the Texas Department of Public Safety in all matters involving TLETS and the NCIC/TCIC
crime information system; Required to work as an essential employee before, during, and after an emergency or disaster; Performs Dispatch and Lead Dispatch duties when needed as well as other duties as assigned by the Communications Director. Qualifications MINIMUM QUALIFICATIONS
to perform this position successfully, an individual(s) must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. KNOWLEDGE OF
•Extensive knowledge of Public Safety operations and Public Safety communications techniques/requirements Experience leading complex, major change initiatives; demonstrated skills in change management Modern office procedures and equipment; Knowledge of computer aided dispatch methods, operations, and techniques Leadership techniques to foster a healthy, and high morale workplace environment ABILITIES /SKILLS
•Outstanding organizational skills and the ability to manage multiple priorities in a fast paced, high pressure environment; Administrative skills relating to budgets and financial practices, training and supervision of department staff; Exceptional interpersonal and communication skills, oral and written; able to articulate ideas to all stakeholders. EDUCATION, REQUIREMENTS, AND TRAINING
•the preferred way to obtain the minimum knowledge, skills and abilities to perform the essential duties and responsibilities of this position are listed below. The County reserves the right to allow substitutions in the event that a candidate or incumbent exceeds requirements in one area but may be deficient in another . FORMAL EDUCATION
•High School graduate, GED or Equivalent; Minimum of three-years' experience in a Supervisory/Management role; An advanced degree in a relevant field; Or Additional relevant work experience resulting in acceptable proficiency levels in the above knowledge, abilities, and skills may be substituted in lieu of specific education requirements on a year for year basis; LICENSE & CERTIFICATION REQUIREMENTS
Valid Texas Driver's License; TCOLE Telecommunications License TCOLE Advanced or Masters Telecommunication Operator Certificate. TCOLE Basic Instructor Proficiency (Preferred, must obtain within one year) TLETS Associate Trainer Certification (Preferred, must obtain within one year) Supplemental Information PHYSICAL DEMANDS
•The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals to perform the essential functions. Environmental Conditions:
Duties and trainings are generally performed within Brazoria County in both indoor and outdoor environments. Occasionally, duties and trainings are performed outside Brazoria County. Exposure to extreme and stressful environmental conditions may include, but not limited to: Natural disasters; Manmade disasters; High-voltage areas; Low-light to no light conditions; Bright light conditions; Confined spaces; Physical Demands:
Certain physical abilities are required to ensure the essential functions of the position are able to be performed. These abilities may include, but not limited to: Walking, running, standing, sitting, kneeling, bending over for long periods of time; Carry, push, pull, drag, or hold light to medium objects; Maintain rational decision-making abilities in high-stress situations; Engage in high-stress and challenging training scenarios; Speak and hear in order to communicate effectively in person, through telephone, and through emergency radios. DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Brazoria County is a local government entity that offers competitive salaries with an excellent benefits package, which includes: Government Pension through TCDRS with 7% fixed interest and a county match of 2:1 at retirement; we do not pay into Social Security but instead contribute to a 457 Deferred Compensation Plan as an additional savings for retirement (VOYA). Excellent medical/dental insurance (Aetna) for employees and dependent coverage rates. Free employee health clinic and free tele-health services. Section 125 Cafeteria Plans including•Aflac, Humana and others; free LTD; free Life Insurance coverage up to $200 (age reduction); with AD&D. Employee Assistance Program for all employees and any member of household; 14 paid holidays, vacation and sick benefits. At retirement, a free paid up $50K Life Insurance policy; a 401h retiree medical reimbursement plan, free access to our employee health clinic. Employer Brazoria County Address 111 E. Locust Ste. 103A Angleton, Texas, 77515 Phone 979-864-1729 Website https://brazoriacountytx.gov/
