Guest Services Communications Specialist

Guest Services Communications Specialist | Luxury Resort | Full-TimeSalamander Middleburg | Middleburg, VABe the voice of a Forbes Five-Star luxury resort. Salamander Middleburg is seeking a professional and service-oriented Guest Services Communications Specialist (Telephone Operator) to join our Front Office team. This role is ideal for someone who enjoys guest interaction, multitasking, and delivering exceptional service in a luxury hospitality environment.

Position SummaryThe Guest Services Communications Specialist (Telephone Operator) serves as the central communication hub of the resort, managing incoming calls, coordinating guest requests, and supporting operational departments to ensure a seamless Forbes Five-Star guest experience.

Key ResponsibilitiesAnswer incoming calls promptly with professionalism and warmthTransfer calls accurately and provide resort information to guestsCoordinate guest requests with housekeeping, engineering, security, and guest servicesManage wake-up calls and guest messagesMaintain daily communication logsSupport Front Office operations as neededUphold Forbes Five-Star service standards in all interactionsQualificationsPrevious hospitality, guest services, front desk, or call center experience preferredStrong communication and customer service skillsProfessional phone presence and attention to detailAbility to multitask in a fast-paced environmentComfortable using hotel systems and communication technologyBenefitsMedical, Dental, and Vision Insurance401(k) with company matchPaid Time Off and Paid HolidaysComplimentary employee mealsUniforms providedEmployee discounts on rooms, dining, spa, and retailDiscounted stays at Salamander Collection propertiesCareer growth opportunities within Salamander CollectionApply TodayJoin a team recognized for excellence in luxury hospitality.

Equal Opportunity EmployerSalamander Collection is an Equal Opportunity Employer committed to a diverse and inclusive workplace.

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