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Job Description
Digital Customer Manager at Advantage Solutions Digital Customer Manager at Advantage Solutions in Lowell, Arkansas Posted in 6 days ago.
Type:
full-time
Job Description:
Position Summary The Digital Customer Manager is responsible for driving online growth and operational excellence across Walmart and Sam's Club digital platforms. This role serves as the subject matter expert in item setup, content quality, digital shelf optimization, and retail media execution. The Digital Customer Manager partners closely with Key Account Managers (KAMs), clients, and retailer teams to ensure seamless item lifecycle management, best-in-class content standards (CQS), and effective advertising strategies across Walmart Connect and Sam's Club MAP. This role bridges internal and external stakeholders to deliver strong digital execution while building long-term, strategic customer relationships. Key Responsibilities Item Setup & Digital Shelf Management Lead end-to-end item creation and maintenance for Walmart and Sam's Club, ensuring accuracy, completeness, and speed-to-shelf Manage item onboarding, syndication, and lifecycle updates across retailer systems Ensure all items meet retailer requirements and are optimized for discoverability and conversion Content Quality Score (CQS) Optimization Own and maintain high Content Quality Scores across all items Identify and resolve content gaps including titles, images, attributes, A+ content, and SEO keywords Partner with clients to enhance digital content and ensure ongoing compliance with retailer standards Retail Media & Advertising Support Support planning, execution, and optimization of campaigns across: Walmart Connect Sam's Club MAP Collaborate with internal teams and clients to align media strategies with business objectives Monitor campaign performance and provide actionable insights to improve ROI Marketplace & eCommerce Operations Support Walmart Marketplace operations including item setup, troubleshooting, and issue resolution Monitor assortment health, availability, and buy box performance Partner cross-functionally to remove barriers impacting sales and customer experience Sales & Performance Management Analyze digital performance (sales, conversion, traffic, content scores) to identify growth opportunities Support execution of joint business plans for eCommerce channels Drive KPI improvements including sales, share, availability, and content compliance Customer & Client Relationship Management Build strong relationships with Walmart and Sam's Club merchant, eCommerce, and support teams Act as a key liaison between clients, KAMs, and retailer stakeholders Provide strategic insights and recommendations to clients on digital growth opportunities Lead or support customer calls, business reviews, and performance recaps Cross-Functional Collaboration Partner with KAMs, analytics, content, and operations teams to ensure alignment Coordinate execution of initiatives including launches, promotions, and digital campaigns Assist in troubleshooting operational issues (item setup errors, content rejections, etc.) Qualifications Bachelor's degree or equivalent experience 2-5 years of experience in eCommerce, digital sales, or CPG retail (Walmart/Sam's Club strongly preferred) Hands-on experience with: Retail Link/Scintilla Walmart item setup and content systems Content Quality Score (CQS) management Walmart Connect and/or Sam's Club MAP advertising platforms Marketplace operations (preferred)
