E-Commerce Specialist

We are looking for an E-Commerce Specialist to play a pivotal role in supporting our growing operations in Avondale, Pennsylvania. In this hands-on position, you will contribute to the efficient management of e-commerce marketplaces, logistics, systems, and customer service, all while driving process improvements and organizational success. This is an excellent opportunity for someone eager to learn, take initiative, and grow within a dynamic environment.

Responsibilities:

• Manage Amazon Seller Central tasks, including product listings, SKU updates, and resolving any account-related issues.
• Monitor account health and address support cases or tickets promptly.
• Maintain accurate product data, inventory records, and backend organization to ensure operational efficiency.
• Coordinate shipping workflows and assist with fulfillment operations to meet customer demands.
• Process and manage customer returns with accuracy and a high standard of service.
• Track inventory and organize physical product storage to streamline logistics.
• Set up new employees with laptops, accounts, and other basic technical requirements.
• Troubleshoot common technical issues and liaise with external IT resources for resolutions.
• Deliver timely and attentive customer support to ensure a positive experience.
• Assist leadership with operational tasks, tracking projects, and identifying opportunities to enhance workflows and processes.