DTC/eCommerce Supervisor

Job Description The DTC Manager oversees all direct-to-consumer order fulfillment, ensuring fast, accurate, and cost-effective processing of eCommerce orders across multiple platforms and carriers. Key Responsibilities Manage daily DTC order flow (pick, pack, ship) Oversee SLA compliance for same-day and next-day shipping Optimize picking methods (batch, wave, zone) Manage packaging standards, branding inserts, and kitting Coordinate with carriers (UPS, FedEx, USPS, etc.) Handle escalations related to lost, delayed, or damaged shipments

Monitor KPIs:

order accuracy, on-time ship rate, cost per order Lead and train DTC fulfillment staff We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements 3+ years DTC or eCommerce fulfillment experience Experience working with WMS, shipping software, and marketplaces Strong organizational and time-management skills Prior experience in a 3PL environment preferred