Small Business Expert - Retail /IESBDC (UEC)

About University Enterprises Corporation at CSUSB (This is not a state position) University Enterprises Corporation at CSUSB ("UEC") supports the university's educational mission by providing quality services that complement the instructional program. The University depends upon UEC to provide services that cannot be supported with state funds. We're responsible for business enterprises on campus including, but not limited to, dining, bookstore, convenience store, and vending services. We also serve as the grantee for federal, state, and local funding for research and sponsored projects. Position Summary Temporary, Staff, Part Time, Non-Benefitted position through June 30, 2026 (Appointment may be renewed annually based upon availability of funds, availability of work and satisfactory job performance).

Salary:

$40.00 to $50.00 per hour.

Location:

Riverside and San Bernardino Counties - Additional onsite assistance will be required as needed for training outreach offices and conferences within the two counties. Work Schedule 19 hours per week. Typically Monday through Friday within the hours of 8:00AM to 5:00PM. Some nights and weekends required. First Review Deadline This position will remain open until filled.

Individual Position Descriptions:

Small Business Expert -

Retail:

Business Consultant specializing in Retail Operations and Strategy for small and micro-sized retail establishments (physical stores, pop-ups, and/or small ecommerce ventures). This role is designed to help independent retailers optimize their performance, enhance customer experience, and drive sustainable profitability in a competitive market.

Retail Operations Optimization:

Analyze and improve core retail processes, including inventory management, point-of-sale (POS) systems usage, visual merchandising, and floor layout efficiency. Customer Experience (CX)

Strategy:

Advise clients on developing strong customer service standards, loyalty programs, in-store experience, and seamless omnichannel integration (connecting physical and online presence).

Inventory and Profit Management:

Develop strategies for effective inventory control, stock turnover rate improvement, managing markdowns, and conducting meticulous margin analysis to ensure product profitability.

Retail Technology Integration:

Recommend and assist in implementing costeffective retail technologies, including cloud-based POS systems, ecommerce platforms (like Shopify or WooCommerce), and customer data platforms.

Sales and Staff Training:

Conduct targeted training for owners and staff on sales techniques, product knowledge, loss prevention, and understanding key retail metrics.

Local Market Strategy:

Guide retailers on local marketing, community engagement, and competitive positioning within their specific geographic trade area. Typical Activities for all Small Business Expert positions: Under minimal supervision of the IESBDC Director, the Small Business Expert will work independently to bring their results-driven, ownership-oriented mindset to:

Consult, Train, and Advise:

Deliver expert consulting, training, and information services to clients, helping them navigate the challenges of starting and growing their businesses.

Analyze and Recommend:

Conduct detailed assessments of businesses and provide actionable recommendations to improve performance and drive results. Stay Ahead of the

Curve:

Keep up-to-date with the latest business trends, techniques, and processes to provide cutting-edge advice and insights.

Collaborate and Build Partnerships:

Work alongside peers and engage with the business community to enhance your expertise and extend your network. Develop partnerships with cities, chambers of commerce, and business associations to identify potential clients.

Track Impact:

Maintain accurate client files, document consulting activities, and report on client outcomes, success stories, and milestones.

Drive Client Success:

Generate your own leads, identify opportunities, and be proactive in connecting with businesses that can benefit from your expertise. Some travel required within Riverside and San Bernardino counties.

Minimum Qualifications Education:

Bachelor's degree in a business-related field is preferred; or equivalent experience in management; or Equivalent experience in financial analysis; or Bachelor's degree in any field with either two years of business management or business ownership.

Experience:

MUST HAVE KNOWLEDGE OF

Basic operations, services and activities of a business assistance program including financing alternatives. Methods and procedures used in starting or expanding a business. Basic principles of effective supervision. Principles and procedures of record keeping and basic report preparation. Modern office procedures, methods and equipment including computers and related software. English usage spelling, grammar and punctuation. Pertinent Federal, State and local laws, codes and regulations governing small businesses. Applicants must be sensitive to the needs of a diverse client base. Experience working with a SBDC or economic development program. Strong financial background and banking experience.

MUST HAVE ABILITY TO

Recommend and implement goals and objectives for providing business assistance services; Analyze situations accurately and develop an effective course of action; Provide guidance, technical assistance and direction to businesses; Effectively teach business management principles and strategies; Work independently with limited supervision; Use sound judgment; prioritize work to meet schedules and timelines; Operate office equipment including computers and supporting software applications; Communicate clearly and concisely, both orally and in writing, Applicants must have the ability to travel throughout San Bernardino and Riverside Counties as needed.

Other:

A self-starter with an entrepreneurial spirit who thrives in a role with minimal supervision. A results-driven leader who is passionate about driving measurable outcomes for businesses and the community. A lifelong learner who is curious, adaptable, and eager to grow their expertise. Strong interpersonal and communication skills, with the ability to inspire confidence in clients and stakeholders. Proven experience in business consulting, economic development, or related fields. Preferred Qualifications Current or past small business owner. Bilingual Spanish.

Benefits Include:

Sick pay accural.

EQUAL OPPORTUNITY EMPLOYER

University Enterprises Corporation at CSUSB is committed to a diverse workforce and affirmative action, and is an equal opportunity employer. UEC maintains and promotes a policy of non-discrimination and non-harassment on the basis of race, sex, gender, color, age, religion, national origin, ancestry, marital status, sexual orientation, physical or mental disability, pregnancy, medical condition, genetic characteristics, status as a disabled veteran, or disabled veteran of the Vietnam era. To view the UEC Affirmative Action Program, please contact UEC Human Resources at UEC-HR@csusb.edu Monday through Friday between the hours of 8:00am and 5:00pm. As an equal opportunity employer, University Enterprises Corporation at CSUSB (UEC) is committed to a diverse workforce. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access UEC's career website as a result of your disability. You may request reasonable accommodations by contacting UEC's Human Resources Manager at UEC-HR@csusb.edu. EEO AA Policy Statement Employment of Individuals with Disabilities and Protected Veterans Supplemental Information UEC is an EOE - Minority/Female/Disability/Veterans. This position will remain open until filled. This has been designated as a sensitive position. The selected candidate must successfully pass a thorough background investigation to include a criminal history check prior to appointment.

Job Type:

Part-time Pay:

$40.00 - $50.00 per hour Application Question(s): Are you a current or past small business owner?

Education:

Bachelor's (Preferred)

Work Location:

In person