Customer Support & E-Commerce Assistant (Organic Bedding Brand)

Organic Textiles creates high-quality organic bedding products focused on comfort, safety, and sustainability. We're a growing e-commerce brand looking for a reliable team member to support both customer experience and daily operations. Role Overview This position blends customer support with hands-on e-commerce tasks, including returns coordination, listing updates, and light fulfillment support. You'll play a key role in keeping both customers and internal operations running smoothly. Key Responsibilities Respond to customer inquiries across email, chat, and phone with clear, timely communication Print shipping labels and assist with fulfillment-related tasks when required Handle returns and exchanges from start to finish, including customer communication and internal tracking Coordinate with the warehouse to ensure returned items are received and processed correctly Maintain accurate records of customer interactions, returns, and order updates Support small product or operational projects assigned by the team Qualifications Previous experience in customer service (e-commerce experience is a strong plus) Strong written and verbal communication skills Highly organized with strong attention to detail Comfortable working both independently and within a team Problem-solving mindset with a customer-focused approach Basic proficiency with Excel or similar tools Valid driver's license for occasional local errands (mileage reimbursed) Additional Information We're open to candidates with strong customer service skills who may be new to e-commerce. Training will be provided for the right candidate.

Pay:

$18.00 - $20.00 per hour

Benefits:

On-the-job training Paid time off Vision insurance

Work Location:

In person