Customer Service Supervisor E-Commerce - Pronova Corporation

Customer Service Supervisor - E-Commerce - Pronova Corporation Pronova Corporation Miami, FL Job Details Full-time From $18 an hour 2 days ago Benefits Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off 401(k) matching Life insurance Qualifications Dashboard development Spanish Teamwork Customer service software Shopify English E-commerce Zendesk Escalation handling Technical Proficiency Full Job Description Are you a natural problem-solver who takes ownership and gets things done? We're a lean, fast-moving e-commerce company with four business units looking for a Customer Service Supervisor to be the heartbeat of our customer experience — with real impact from day one. What You'll Own Lead and support a CS team across four business units — coaching, auditing, and keeping standards high Be the go-to for escalated customer issues, disputes, and resolutions (returns, refunds, replacements) Track daily operations and report on KPIs through a clean, maintained dashboard Spot process gaps and bring solutions — not just problems Use AI tools (Claude, Microsoft Copilot, etc.) to streamline workflows and improve team efficiency You're a Great Fit If You… Have 2+ years in customer service or CS leadership Are fully bilingual in English & Spanish (required) Are comfortable in platforms like Zendesk, Microsoft Teams, Shopify, and ShipStation Have experience — or genuine curiosity — with AI productivity tools Thrive in a structured, collaborative in-office environment Are organized, self-directed, and calm under pressure Embrace a small-company culture — you're comfortable rolling up your sleeves, wearing multiple hats, and jumping in wherever the team needs you Why Join Us Stable, full-time schedule — Monday through Friday, 9AM to 5PM, no weekends Direct impact across multiple brands from day one Room to grow as the company grows Benefits Health & Dental Insurance — Individual coverage Life & Disability Insurance — Individual coverage 401(k) Plan with employer matching per Company Policy Paid Holidays per Annual Company Schedule 10 Sick Days per year (eligible after 3 months) 15 Vacation Days per year (eligible after 3 months, accrued at 1.25 days/month) Compensation $18.00 / hour | Full-Time Full benefits package included

Pay:

From $18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off

Language:

Spanish & English (Required)

Work Location:

In person