E-Commerce Manager

About Us Five Star Jewelers is a fast-paced, customer-focused jewelry and loan business. We help customers with jewelry sales, pawn loans, buying valuables, and financing options while delivering a high level of service. We value integrity, teamwork, and growth. As we continue to expand, our e-commerce channel plays a critical role in reaching new customers, showcasing our inventory, and driving online revenue growth. Job Summary We are seeking a results-driven E-Commerce Manager to own and grow our online sales channel. This role is responsible for managing our e-commerce website, optimizing product performance, driving online revenue, and improving the overall customer shopping experience. The ideal candidate is both analytical and creative—comfortable managing product listings, digital marketing initiatives, and performance metrics while continuously improving conversion and customer engagement. Responsibilities Manage day-to-day operations of the company's e-commerce website Oversee product listings, descriptions, pricing, and inventory accuracy Drive online sales growth through conversion rate optimization and merchandising strategies Monitor and report on key performance metrics (traffic, conversion rate, AOV, revenue, ROAS) Collaborate with marketing on digital campaigns, promotions, and email marketing initiatives Optimize website user experience, navigation, and checkout flow Analyze customer behavior and sales trends to improve product performance Coordinate with internal teams to ensure accurate inventory and product availability Support development and implementation of website updates and enhancements Ensure brand consistency across all online platforms

Qualifications Required:

3+ years of experience in e-commerce, digital marketing, or online retail operations Experience managing an e-commerce platform (Shopify, Magento, WooCommerce, or similar) Strong analytical skills with ability to interpret sales and performance data Experience with Google Analytics or similar reporting tools Understanding of digital marketing channels (email, paid ads, SEO basics) Strong attention to detail and organizational skills Ability to work in a fast-paced, multi-task environment

Preferred:

Experience in jewelry, luxury retail, pawn, or high-value goods industry Experience with conversion rate optimization (CRO) strategies Familiarity with email marketing platforms (Klaviyo, Mailchimp, etc.) Basic understanding of HTML/CSS or website management tools Experience working in multi-location retail environments What We're Looking For We are looking for someone who takes ownership, thinks like a business operator, and is motivated by results. The right candidate is proactive, data-driven, and excited about growing a high-impact revenue channel within a fast-moving retail environment. Why Join Us Growth and advancement opportunities Supportive, team-focused environment Performance-based earning potential Work with high-value jewelry and meaningful customer interactions At Five Star Jewelers, we are committed to promoting diversity within our workforce as an equal opportunity employer. We appreciate the interest of all applicants; however, only those selected for further consideration will be contacted. For additional job information, please apply and contact our recruiter at rachel@fivestarjewelers.com .

Pay:

$75,000.00 - $85,000.00 per year

Benefits:

Dental insurance Employee discount Health insurance Life insurance Paid time off Referral program Vision insurance Application Question(s): How many years of experience do you have managing an e-commerce business or online sales channel? A) Less than 1 year B) 1-2 years C) 3-5 years D) 5+ years Which e-commerce platforms have you managed? (Select all that apply) Shopify WooCommerce Adobe Commerce Salesforce Commerce Cloud Magento BigCommerce Amazon Seller Central eBay Seller Hub Other __ __ __ __ _ None Which of the following metrics have you been directly responsible for analyzing and improving? (Select all that apply) Conversion Rate Revenue Average Order Value (AOV) Website Traffic ROAS Customer Acquisition Cost (CAC) None Have you implemented changes that resulted in measurable improvements in online sales, conversion rates, or customer engagement? a. Yes b. No Ability to

Commute:

Miami, FL 33186 (Preferred)

Work Location:

In person