Salesforce Commerce Cloud (SFCC) Specialist - AMS

Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The RoleThe SFCC Specialist actively participates in documentation, technical and functional testing (SIT/UAT), release support, change validation, and post‑deployment stabilization, while also contributing to continuous improvement initiatives and ensuring the platform operates according to corporate standards, Salesforce best practices, and governance models.

This role requires strong technical judgment, a deep understanding of eCommerce platforms, structured analytical skills, and clear communication with all involved stakeholders to enable effective diagnostics, issue resolution, and informed decision‑making.1. Incident and Request Management in the AMS EnvironmentAnalyze, diagnose, and resolve technical and functional incidents related to Salesforce Commerce Cloud (B2C), ensuring site stability and availability.

Address business requests related to eCommerce functionality, assessing impact and proposing solutions aligned with the operational model.

Review application logs, identify errors, and apply fixes or coordinate their resolution.

Verify proper operation of integrations with payment gateways, inventory systems, order management systems, and customer data platforms.

Manage tickets according to priority, impact, and response time standards defined by the AMS service.2. Technical Analysis and eCommerce Process ValidationReview and validate the technical performance of the SFCC platform, ensuring correct execution of browsing, purchasing, and post‑sales processes.

Analyze end‑to‑end digital customer journeys.

Validate configurations, business rules, and custom components within Salesforce Commerce Cloud.

Identify root causes of failures related to the platform, integrations, or front‑end and back‑end components.

Document findings, implemented solutions, and technical recommendations, ensuring operational traceability.3. Technical Coordination within the SFCC EcosystemCollaborate with front‑end and back‑end development teams to manage fixes, adjustments, and enhancements.

Coordinate with integrators, architects, and infrastructure teams when technical interdependencies exist.

Follow up on actions derived from technical analysis until proper implementation is confirmed.

Ensure alignment between digital business requirements and SFCC platform capabilities.4. Development, Configuration, and IntegrationsConfigure and customize Salesforce Commerce Cloud using tools such as:

Business ManagerScript EditorOCAPI (Open Commerce API)Develop and support front‑end and back‑end components of the platform.

Implement and validate integrations with:

Payment gatewaysInventory management systemsOrder management and customer data systemsEnsure proper integration of HTML, CSS, and JavaScript within the eCommerce platform. 5. Testing, Change, and Release SupportParticipate in technical and functional testing (SIT/UAT) for new features, fixes, and enhancements.

Validate deliverables prior to deployment into production.

Oversee and validate the application of platform updates, patches, and bug fixes in collaboration with relevant teams.

Provide support during post‑release stabilization, monitoring performance, logs, and overall site behavior.6. Documentation and Continuous ImprovementMaintain up‑to‑date technical documentation related to:

Troubleshooting proceduresIncident managementSystem configurationsIdentify opportunities for improvement in performance, stability, security, and user experience.

Propose continuous optimization initiatives within the AMS service.

Your Future at KyndrylEvery position at Kyndryl offers a way forward to grow your career. As an expert in your respective domain, you have several career paths available to you. Whether you progress as an Architect or a Specialist - you can find your next opportunity here.

Who You AreWho You AreYou're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Skills and ExperienceSalesforce Commerce Cloud (B2C)Administration, configuration, and customizationSFCC architecture and best practicesSFCC ToolsBusiness ManagerScript EditorOCAPI (Open Commerce API)eCommerce IntegrationsPayment gatewaysInventory managementOrder management and customer data systemsWeb DevelopmentHTMLCSSJavaScriptFront‑end and back‑end development related to SFCCTechnical analysisLog reviewError identification and resolutionSupport toolsJira, ServiceNow, or similarCollaboration toolsOffice, Teams, and other corporate platformsMinimum 6 years of experience in IT, with at least:5 years of hands‑on experience working with Salesforce Commerce Cloud (SFCC B2C)

Preferred Experience:

Experience in AMS or production support environments.

Experience in the retail and/or fashion industry.

Participation in eCommerce platform implementations, upgrades, or stabilization initiatives.

Strong focus on continuous improvement and self‑management.

Being YouThe \