ECommerce Shipping Supervisor

ECommerce Shipping Supervisor ECommerce Shipping Supervisor Full-Time |

Hiring Range:

$49,147-61,412 Position Summary We are seeking a Shipping Supervisor to lead and optimize daily shipping and order fulfillment operations. This role oversees a team responsible for accurately picking, packing, and preparing merchandise for shipment while maintaining high standards for accuracy, speed, and package integrity. The Supervisor plays a hands-on leadership role, ensuring daily production goals are met or exceeded while fostering a positive, accountable, and safety-focused work environment.

• Key Responsibilities Team Leadership & Performance
• Lead, coach, train, and develop fulfillment associates, ensuring adnce to departmental procedures and continuous skill building
• Foster a collaborative, respectful, and performance-driven team culture
• Conduct probationary and annual performance evaluations to support accountability and growth
• Support recruiting and hiring initiatives in partnership with the Senior Manager and Director of eCommerce Fulfillment & Shipping Operations
• Oversee daily shipping and fulfillment activities to ensure accurate picking, packing, and order preparation
• Ensure proper creation and verification of invoices, shipping labels, and related documentation
• Maintain inventory control of all shipping supplies and materials to support uninterrupted operations
• Respond promptly and professionally to customer service inquiries related to fulfillment issues Operational Oversight & Compliance
• Manage opening and closing procedures in the absence of team leaders to ensure continuity of operations
• Operate company vehicles as needed to support merchandise pickup and ensure proper scheduling and completion of vehicle maintenance
• Maintain a clean, organized, and safety-conscious work environment
• Support additional operational initiatives and special projects as assigned
• What Success Looks Like
• Consistently meeting or exceeding daily production and accuracy targets
• Building a reliable, engaged, and high-performing fulfillment team
• Delivering an efficient, accurate shipping process that supports customer satisfaction and organizational goals
• Education & Experience
• High school diploma or equivalent required
• Minimum of one year of supervisory or management experience required
• Scope of Supervision
• Directly supervises a team of 4 or more employees
• Certificates, Licenses & Registrations
• Valid driver's license required
• Knowledge, Skills & Abilities
• Ability to read, understand, and follow written instructions and correspondence
• Ability to prepare basic written communication
• Strong math skills, including calculations involving ratios, percentages, and basic data interpretation
• Basic computer proficiency, including spreadsheets and word processing
• Strong attention to detail and ability to manage multiple tasks in a fast-paced environment
• Physical Requirements Heavy Physical Demand
• Lift up to 100 pounds and frequently lift or carry items up to 50 pounds
• Regular standing, walking, bending, climbing, reaching, pushing, and pulling
• Frequent use of hands and fingers to handle materials and operate equipment Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Travel Requirements
• No routine travel required
• Work Environment Moderate
• Exposure to moving mechanical parts, varying warehouse conditions, and outdoor weather as needed
• Moderate noise level typical of shipping and fulfillment operations
• Reporting Relationship
• Reports to Manager on Duty
• Why Work With Us? We offer an opportunity to lead a critical operation within a mission-driven organization, with competitive compensation, growth potential, and a collaborative workplace culture. ?? Learn more about our benefits and careers: goodwillches.org/about-us/goodwill-careers/
• EOE•Including Disability/Veterans.

.. Visit the Employer site for more details