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DIVISION E-COMMERCE MANAGER
Job
Kroger Family of Companies
Novi, MI (In Person)
Full-Time
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Job Description
Lead division e-Commerce activities through partnership with the corporate e-Commerce teams. Coordinate the e-Commerce strategy and develop plans to support a rapid growth model, including achievement of all budgeted goals and development of new e-Commerce models. Serve as a local liaison with 3rd party partners. Ensure execution of and establish store accountability for order volumes, e-Commerce sales, and quality/consistency of customer experience based on enterprise standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
RESPONSIBILITIES
- Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
- Develop annual performance goals and financial budgets for e-Commerce
- Communicate company, department, and job specific information to store e-Commerce managers through frequent and timely store visits
- Encourage and use feedback from store management, district coordinators and online shopping associates to increase sales, order counts and profits and improve the customer order fulfillment and pick-up experience
- Communicate e-Commerce strategy, opportunities and plans with division district managers, district coordinators, store e-Commerce managers and associates
- Work with division Kompass coordinators to ensure compliance
- Assist with addressing customer feedback, questions or concerns
- Develop and manage metrics and goals to measure quality, efficiency and customer experience; plan and implement improvements to achieve goals and targets
- Plan, organize and execute associates training needs for all new e-Commerce locations and all existing locations; communicate operational procedural plans to associates for all new e-Commerce stores
- Collect, analyze and report on business results and financial data to senior leadership on a weekly, period and annual basis
- Collaborate with corporate e-Commerce team on growth strategies and expanded e-Commerce vision, including developing new store formats/models, identifying new business opportunities, and leading 3rd party partnerships for e-Commerce in division
- Perform site selection reviews and provide appropriate analysis to gain division/enterprise approval for future e-commerce locations
- Adhere to all local, state and federal laws, and company guidelines
- Establish preventive maintenance protocol for equipment
- Travel to e-Commerce stores to ensure conditions, operations and customer service standards are maintained per company guidelines
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
QUALIFICATIONS
- Minimum
- High School Diploma or GED 5+ years of leadership experience Proficient understanding of applicable web applications for viewing/managing online orders Ability to establish priorities, anticipate consumer trends, oversee projects and react to business needs Ability to manage and lead others Ability to operate the devices and the computer programs needed to perform job responsibilities
- Desired
- Bachelors Degree Knowledge of eCommerce business