Process Support Specialist

Join a high-volume Customer Service team as an Order Entry & Ecommerce Specialist. You will play a key role in processing quotes, orders, and supporting both internal sales teams and external customers. This is a dynamic role where priorities shift daily. If you thrive in a fast-paced environment and take pride in delivering accurate, timely support, this is a great opportunity to make an immediate impact. We're looking for someone who is adaptable, detail-oriented, and motivated to contribute to a collaborative team where great service truly matters.

Enter quotes and orders into Salesforce; majority of work is data entryCreate and manage users for the ecommerce platform (e-shop)Provide day-to-day customer service and administrative support, including order entry and responding to customer inquiries via the ticketing system (Freshdesk)Ensure accuracy of pricing, freight information, and completion of order quality assuranceSupport sales teams by preparing quotes and sending approvalsAssist with process support, including credits, returns, and web shop setupsHandle incoming calls (5-10 daily) via phone queueParticipate in internal Teams meetingsAdapt to changing tasks, supporting various administrative needs as required