E-Commerce Operations Manager

E-Commerce Operations Manager 312 Raleigh Street, Wilmington, NC 28412 $80,000

• $100,000 a year
• Full-time $80,000
• $100,000 a year

•

Full-time E-Commerce Operations Manager Company:

Channel Precision Status:

Full-Time Operations Manager (Technical Operations & Amazon Systems)

Company:

Channel Precision Location:

Wilmington, NC Status:

Full-Time Company Overview Channel Precision is a high‑growth Amazon Seller Services and e‑commerce operations company specializing in advanced marketplace management, and data‑driven execution. We support top brands that want to maximize their Amazon business in a predictable, strategic way. As a privately held, performance‑oriented organization, we empower teams through ownership, technical rigor, and continuous improvement. Our environment is fast-paced, systems-heavy, and built for operators who excel in complex, variable, Amazon‑centric ecosystems. Job Overview We are seeking an E-commerce Operations Manager to architect, optimize, and scale our Amazon Seller and Vendor Services operations team. This role requires deep expertise in Amazon Seller Central, FBA/FBM operational mechanics, inventory control systems, and marketplace-driven SLA compliance. The Operations Manager will own process engineering, throughput optimization, and data integrity across the operation while driving a culture of accountability, technical excellence, and high performance. Key Responsibilities Operational Leadership & Execution Oversee end-to-end operational workflows within Advertising, Design, Listings Management, and SEO Ensure all processes meet or exceed Amazon operational KPIs (on-time shipping, defect rate thresholds, FC transfer accuracy, ASN compliance). Process Engineering & Optimization Design, document, and iterate SOPs using data modeling, time studies, and workflow mapping. Conduct root-cause analysis on operational breakdowns and create processes for scalability. Manage scheduling and time management of the execution team to ensure all client needs are being met. People Leadership Lead, coach, and develop the operations team with a focus on technical competency, process adherence, and performance metrics. Partner with HR on workforce planning, training programs, performance calibration, and culture-building initiatives. Establish a high-accountability environment with measurable expectations Monitor and analyze KPIs for each brand to ensure execution. Collaborate with leadership on budgeting, labor modeling, capacity planning, and cost-control strategies. Produce operational reporting with actionable insights, variance analysis, and system-level recommendations. Required Qualifications 3-5+ years of e‑commerce operations or systems analysis experience in a leadership capacity. Hands-on expertise with Amazon FBA/FBM workflows, Seller Central operations, and marketplace SLA requirements. Strong analytical and technical problem-solving skills with a data-first approach. Proven ability to lead teams in a high-volume, fast-paced, process-driven environment. Excellent communication skills with the ability to translate operational data into actionable direction. Preferred Qualifications Experience with an Amazon Seller, Vendor, Amazon aggregator, or 2P e‑commerce operations environment. Ability to manage multiple technical priorities while maintaining accuracy, quality, and operational stability.

Pay:

$80,000.00

• $100,000.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Paid time off Vision insurance

Experience:

E-Commerce Operations:

3 years (Required)

Location:

Wilmington, NC 28412 (Preferred)

Work Location:

In person