Returns Assistant

We are seeking a detail-oriented and highly organized Returns & Authentication Assistant to support the efficient processing of returned merchandise across wholesale and select direct-to-consumer channels. This role plays a critical part in ensuring inventory accuracy, upholding authentication standards, and maintaining a seamless returns experience across the business. The ideal candidate will have experience in retail resale, logistics, or returns processing, along with a strong understanding of luxury product authentication. This individual will work cross-functionally with Customer Experience, Wholesale, Finance, Operations, and Authentication teams to ensure all returned items are properly evaluated, documented, and routed in accordance with company standards.

Key Responsibilities:

Process, inspect, and track incoming returns, ensuring accuracy, condition, and policy compliance Document return details, including reason codes and product condition, within internal systems Assess returned merchandise for authenticity and resale eligibility, escalating concerns as needed Partner with cross-functional teams to resolve return-related issues and support timely refunds, exchanges, or credits Maintain organized records and support inventory reconciliation efforts Assist the Authentication team with product verification and uphold strict authentication standards Identify and flag damaged, counterfeit, or non-compliant items for further review Contribute to process improvements to enhance efficiency and accuracy Maintain a clean, organized, and compliant workspace

Qualifications:

1-2 years of experience in retail resale operations, logistics, returns processing, or a related field preferred 1-2 years of experience in luxury authentication preferred Strong attention to detail and ability to manage high-volume workflows with accuracy Proficiency in inventory or order management systems is a plus Excellent communication and problem-solving skills Ability to work both independently and collaboratively High level of discretion when handling sensitive or high-value merchandise Flexibility to support business needs, including peak return periods