E-Commerce Product Support for Harley-Davidson Aftermarket

We are seeking an E-commerce Customer Support Specialist to join our team. Let your motorcycle knowledge and enthusiasm be shared with others while supporting our online sales operations. The ideal candidate will be responsible for providing an excellent customer service experience, helping with light duties in the warehouse and managing inventory from several of our vendors.

Duties:

We are seeking an E-commerce Customer Support Specialist to join our team. Let your motorcycle knowledge and enthusiasm be shared while supporting our online sales operations. The ideal candidate will be responsible for providing an excellent customer experience, driving revenue growth and maintaining product listings with accurate product descriptions, images, and pricing.

Duties:

• Provide exceptional customer service by promptly responding to inquiries via phone or email
• Monitor inventory levels and coordinate with warehouse to ensure accurate stock availability
• Stay up-to-date with industry trends and products from top industry brands
• Process customer orders and ensure timely fulfillment

Requirements:

• Basic to Advanced motorcycle/Harley Davidson knowledge & experience (preferred not required)
• Fluent in English (written and verbal communication skills)
• Experience in e-commerce sales (preferred not required)
• Strong knowledge of e-commerce platforms (preferred not required)
• Excellent communication skills with the ability to effectively communicate with customers and other team members
• Strong analytical skills
• Knowledge of phone etiquette for providing professional customer service
• A willingness to learn new things and ask questions This position offers the opportunity to work in a dynamic e-commerce environment with room for growth and development.

If you have a passion for motorcycles and e-commerce, you have great communication skills and want to work in a fun atmosphere, we would love to hear from you! Apply to see if this would be a good fit for you! Bi-weekly pay with end of year Performance Bonus.

Job Type:

Full-time Pay:

$25.00

• $28.00 per hour Expected hours: 36
• 40 per week

Benefits:

Flexible schedule On-the-job training

Pay:

$25.00

• $28.

00 per hour

Work Location:

In person