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E-Commerce Product Support for Harley-Davidson Aftermarket
Job
Get Lowered Cycles
Warminster, PA (In Person)
$56,160 Salary, Full-Time
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Job Description
Job Overview:
We are seeking an E-commerce Product Support Specialist to join our team. Let your motorcycle knowledge and enthusiasm be shared with other riders via customer service. In this role, you'll assist customers with product questions, order support, fitment inquiries, and general troubleshooting while delivering an exceptional customer experience. The ideal candidate has a passion for motorcycles, strong communication skills, attention to detail, and a willingness to learn. Experience with Harley-Davidson motorcycles, aftermarket parts, or powersports products is a plus, but a positive attitude and enthusiasm for the industry are most important.Duties:
Assist customers via phone, email and chat with product recommendations, fitment questions, and order support. Help riders find the right parts and accessories for their motorcycles based on their goals, style, and budget. Process and monitor customer orders, returns, exchanges, and warranty claims. Work closely with vendors and internal team members to resolve customer concerns and ensure a positive experience. Stay current on Harley-Davidson motorcycles, aftermarket products, and industry trends to provide knowledgeable support.Requirements:
- Basic to Advanced motorcycle/Harley Davidson knowledge & experience
- Fluent in English (written and verbal communication skills)
- Experience in e-commerce sales (preferred not required)
- Strong knowledge of e-commerce platforms (preferred not required)
- Excellent communication skills with the ability to effectively communicate with customers and other team members
- Strong analytical skills
- Knowledge of phone etiquette for providing professional customer service
- A willingness to learn new things and ask questions This position offers the opportunity to work in a dynamic e-commerce environment with room for growth and development.
Job Type:
Full-time Pay:
$26.00- $28.00 per hour increases with experience Expected hours: 36
- 40 per week