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E-commerce & Customer Support Specialist (RV PARTS)
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Blackseries RV Inc
Remote
$48,880 Salary, Full-Time
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Job Description
E-commerce & Customer Support Specialist (RV PARTS) Blackseries RV Inc Upland, CA Job Details Full-time $22
- $25 an hour 1 day ago Qualifications Live chat Shopify E-commerce Attention to detail Order fulfillment
Full Job Description Position:
E-commerce & Customer Support Specialist (RV Parts)Location:
[Upland, CA / On-site or Hybrid]Company:
Black Series Campers Inc.Overview:
We are looking for a detail-oriented and responsive team member to manage RV parts listings, prepare parts orders, and handle customer inquiries. This role combines e-commerce operations with hands-on customer support.Key Responsibilities:
- Respond to customer inquiries via email, phone, and chat (pre-sale and after-sale)
- Help customers identify correct RV parts and troubleshoot basic issues
- Create and update product listings on Shopify (titles, descriptions, images, specs)
- Ensure listing accuracy (fitment, compatibility, pricing)
- Coordinate with warehouse for parts preparation and order fulfillment
- Track and follow up on customer issues (missing parts, incorrect shipments, etc.)
- Maintain organized product and customer records
Requirements:
- 1-3 years experience in e-commerce or customer service
- Strong attention to detail (critical for parts compatibility)
- Clear and professional communication skills
- Ability to handle multiple tasks and prioritize under pressure
- Familiarity with Shopify or similar platforms preferred
- Interest or experience in RVs, trailers, or automotive parts is a strong plus
What We're Looking For:
- Problem solver (not just ticket responder)
- Ownership mindset (follows issues until resolved)
- Fast and accurate execution
- Ability to learn technical product details
Compensation:
Offer:
$22-25/hr $200- 500/month performance bonus
- Performance-based bonuses tied to
KPIs Pay:
$22.00- $25.