E‑Commerce Business Operations Manager

E‑Commerce Business Operations Manager Winheart Living INC Ontario, CA Job Details Full-time $60,000 - $65,000 a year 2 hours ago Benefits Health insurance Paid time off Work from home Qualifications Operational management Salesforce English E-commerce Bachelor's degree Online retail experience Managing projects Business Administration Process management Cross-functional communication Data analysis software Full Job Description Company Name：

WINHEART LIVING INC

Site：2260 S. Haven Ave, Ontario, CA,USA Winheart Living is an emerging e-commerce company specializing in furniture and home goods. Headquartered in Georgia with a branch office in California, the company operates its own logistics centers in both states. Currently, our primary focus is on deeply cultivating the domestic U.S. market; our future objective is to gradually expand our operations across the entire Americas. In addition to our B2C online sales, we also plan to extend our business reach to B2B corporate clients and trade show channels. Our vision is to create a furniture and home goods brand that combines high quality, strong design, and excellent value. To strengthen our team, we are currently seeking a professional with fluent English, experience in e-commerce operations and team building, to assist in the initial platform development and overall team building efforts.

Job Responsibilities:

• Responsible for managing e-commerce platform accounts (such as Amazon, Wayfair, and Target), product listing, listing optimization, and order and inventory monitoring.

Handle after services from all sales channels.

• Expand and develop corporate clients, participate in industry exhibitions and offline promotions.
• Customer service work, including the establishment, training, and daily management of the customer service team.
• Execute administrative and financial-related tasks, and liaise with accounting and tax companies.
• Responsible for product compliance matters.
• Establish company process systems and manage company documents and data.
• Coordinate communication between US and China teams, and support team building and personnel development.

Job Requirements:

• Bachelor's degree or above (majors in e-commerce, marketing, business administration, supply chain management, etc. preferred).
• 5+ years of cross-border e-commerce/platform operation experience with demonstrable growth achievements; experience in team management and building systems from scratch is a plus.
• Native-level fluency in English, able to independently conduct meetings and communicate externally.
• Strong execution ability and results-oriented, able to drive projects to completion in uncertain environments.
• Proficient in using Office software (especially Excel), with data analysis skills and business acumen.
• Experience in furniture/home goods categories and experience with platforms such as Wayfair/Amazon/Target is a plus.

Reporting Line and Work Arrangement Direct Reporting Line:

Company Management / (CEO)

Working Model:

Primarily in-office; supports partial hybrid work (e.g., 1-2 days remote per week, depending on business pace and team arrangements)

We Offer:

An international, multilingual work environment (Chinese and English collaboration), transparent communication, and efficient decision-making.

Annual Salary Range:

$60,000.00 - $65,000.00 per year (depending on experience and abilities; excellent candidates may negotiate the overall package). High-autonomy role in a growth-oriented company: Participate in building the brand and team from scratch, with clear career development opportunities. Benefits include health insurance and paid time off. Option for remote work, excellent career development prospects. Please send resume to Mail Subject ： "E-commerce Operation Manager - Name"

Pay:

$60,000.00 - $65,000.00 per year

Benefits:

Health insurance Paid time off

Work Location:

In person