ShoppingGives Business Manager

Job Summary CPGIO is seeking a hands-on ShoppingGives Business Manager to own account relationships, day-to-day operations, and revenue performance for our ShoppingGives business unit — a fast-growing social impact platform serving ecommerce brands. This role blends account management, operations, and business ownership. You'll drive retention, oversee donation compliance, support billing processes, and improve overall account health while helping scale revenue across a portfolio of clients. You will act as the primary owner of the business unit, working closely with leadership and cross-functional teams to improve performance and operational efficiency. Why This Role This is a high-ownership role with direct impact on revenue and customer success. You'll manage active client relationships, influence business outcomes, and help build scalable systems in a growing ecommerce environment. It's ideal for someone who wants autonomy, leadership visibility, and a clear path toward a General Manager role as the business expands. Responsibilities Manage relationships with key ShoppingGives accounts Drive retention, renewals, and ongoing account engagement Lead onboarding for new clients (setup, training, activation) Oversee monthly donation grant execution and compliance Monitor account health and proactively address churn risk Support billing coordination and invoice follow-ups Partner with Growth team on campaigns and engagement strategies Provide customer insights to inform product and platform improvements Build scalable processes and documentation to support growth Report on account performance, risks, and opportunities to leadership Requirements 2-3 years of experience in account management, customer success, ecommerce, or operations Strong communication and relationship management skills Experience with Shopify or similar ecommerce platforms preferred Comfortable using CRMs, dashboards, Excel, and financial tools (e.g., Stripe) Strong organization and ability to manage multiple priorities Self-directed with strong ownership mindset Ability to work in a fast-paced, evolving environment Preferred Experience Ecommerce, SaaS, or platform-based business experience Exposure to renewals, billing, or customer lifecycle management Startup or high-growth company experience Interest in social impact or nonprofit programs Schedule Onsite Monday-Thursday Remote Fridays Flexible start time (6:00 AM - 9:00 AM)

Compensation & Benefits Base Salary:

$85,000 On-Target Earnings (OTE): $100,000 (performance-based incentives) Health, dental, vision, and life insurance 401(k) with company match PTO + paid holidays HSA/FSA options Work From Home Fridays Professional development opportunities Team events and company culture activities Workout Wednesdays About

CPGIO CPGIO

is a fast-growing ecommerce and commerce intelligence company helping leading consumer brands scale across major retail and marketplace platforms. We focus on operational excellence, innovation, and building systems that drive measurable growth.

Pay:

$85,000.00 - $100,000.00 per year

Work Location:

In person