Senior Manager, E-commerce & Web

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." Job Summary As the Senior Manager of Websites & Ecommerce for Rentokil Terminix North America, you are the ultimate custodian of our digital real estate across both Commercial (B2B) and Residential (B2C) markets. You will manage a vast portfolio of multiple brand websites, including Terminix - the world's leading brand in pest control. You are a visionary, multi-faceted leader who always keeps the buyer experience at the forefront. This role requires a unique balance: you must be highly strategic in defining and delivering a 3-year digital roadmap, yet distinctly hands-on in driving in-year web and e-commerce deliverables. You will act as a powerful spokesperson and digital evangelist, championing the value of our digital strategy to achieve overarching business objectives. By leading diverse teams spanning UX/UI, CRO, Customer Portals, and Web Development, you will ensure our digital presence is not just maintained, but continuously optimized to drive aggressive funnel growth and deliver a frictionless, world-class customer journey.

Principal Duties and Responsibilities Digital Strategy & Execution Roadmap Ownership:

Define, build, and deliver the 3-year digital roadmap across all North American websites while simultaneously driving immediate, in-year e-commerce and web deliverables.

Brand & Real Estate Custodianship:

Oversee the web presence for multiple brands (Commercial and Residential), leading complex, large-scale brand migrations and website consolidations.

E-commerce, UX & CRO Leadership Buyer Experience Champion:

Act as the visionary for the digital buyer journey, ensuring a frictionless, intuitive, and highly converting experience from landing page to checkout or lead submission.

Team Leadership:

Direct and mentor multiple specialized teams: the Commercial Web team, Residential Web team, Customer Portal team, UX/UI team, and Conversion Rate Optimization (CRO) team.

Conversion & Growth:

Drive rigorous CRO methodologies (A/B testing, personalization) using tools like Optimizely to maximize e-commerce revenue and high-quality lead generation.

Stakeholder Collaboration & Advocacy Cross-Functional Alignment:

Partner seamlessly with the Owned and Paid Media teams to support top-of-funnel growth, and work in lockstep with the CRM team to ensure a cohesive, end-to-end customer experience post-conversion. Strong partnership with the IT team to work hand in hand to deliver the technical developments required to take the performance of our stack forward. Strong partnership with the residential and commercial categories to align the digital roadmap and priorities to the category strategies and growth plans

Project Management:

Effectively manage multiple, overlapping high-stakes projects (e.g., brand migrations, portal launches, CMS upgrades) ensuring on-time and on-budget delivery.

Digital Evangelism:

Serve as a strong, articulate spokesperson for the digital organization. Present digital strategies, performance metrics, and business value to executive leadership and cross-functional partners to secure buy-in and investment.

Key Performance Indicators E-commerce & Lead Growth:

Measurable increase in online revenue (e-commerce sales) and high-quality Marketing Qualified Leads (MQLs).

Conversion Rate Optimization:

Continuous improvement in site-wide conversion rates and micro-conversions.

Digital Integration & Migration:

Successful, on-time completion of brand migrations and digital consolidations with zero critical downtime.

Customer Portal Adoption:

Increased usage, login frequency, and self-service resolution rates within the customer portals.

Site Performance & Health:

Improvements in core web vitals, site speed, and overall UX/UI satisfaction scores.

Required Experience Experience:

8+ years of progressive experience in Digital Marketing, Web Operations, or E-commerce, with a proven track record in both B2B and B2C environments.

Leadership:

4+ years of experience leading multi-disciplinary digital teams (Web, UX/UI, CRO).

Platform Expertise:

Deep, hands-on familiarity with enterprise CMS platforms (Sitecore, Magnolia, WordPress), testing/personalization engines (Optimizely), and UX design tools (Figma). Project Management tools (Workfront, Asana, Jira)

Strategic Execution:

Proven ability to balance long-term strategic roadmapping (3-year horizons) with the agile delivery of immediate business needs.

Project Management:

Strong capability in managing complex digital projects, specifically site migrations, re-platforms, or brand mergers.

Communication:

Exceptional presentation and advocacy skills; able to translate complex digital metrics into clear business value for executive stakeholders. Preferred Qualifications Experience managing digital strategy within a franchise model, home services, or recurring revenue/subscription business. Advanced knowledge of technical SEO and its relationship with web architecture during site migrations. Agile/Scrum or PMP certification to support complex, multi-team project management. No sponsorship or OPT available Base Pay Range $125,300 - $162,800 / year While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable). #LI-Remote Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Click here to read more about our Total Rewards Program which includes: Professional and Personal Growth Multiple avenues to grow your career Training and development programs available Tuition Reimbursement benefits (for FT Colleagues) Health and Wellness Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more Savings and Retirement 401(k) retirement plan with company-matching contributions Work-Life Balance Vacation days & sick days Company-paid holidays & floating holidays A company mindset that prioritizes health, safety, and flexibility We are looking for individuals who want to make a difference where our customers live and work. Is that you? This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. California residents click here to review your privacy rights. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply. Since 1927, Terminix has been an industry leader in pest control. You'll be on a mission to find and eliminate insect and rodent infestations, but we're more than just a pest control company. Terminix offers insulation services, wildlife control and many specialized services to help protect your home. It's hard work, but we offer great perks and opportunities for advancement for those who are up for the challenge. Don't let this opportunity crawl away, literally.