Account Manager Promo & Apparel

About McNeil Print & Promos McNeil Print & Promos is a family-owned, full-service provider of print, promotional products, apparel, signage, custom online stores, and fulfillment solutions. For more than 35 years, we've helped organizations simplify their branding, ordering, and marketing processes through creative solutions, innovative technology, and exceptional customer service. What makes us different is our ability to combine traditional print and promotional products with powerful custom online stores, integrations, and fulfillment services that help our customers manage their brands more efficiently. We pride ourselves on being more than a vendor—we strive to be a trusted partner and resource for every customer we serve. As our company continues to grow, we're looking for motivated individuals to join our team and help us take the next step. We offer a casual, fun, and fast-paced work environment where teamwork, creativity, and problem-solving are valued. We believe great ideas can come from anyone, and we encourage our team members to take ownership, contribute, and grow professionally. If you enjoy building relationships, managing projects, helping customers succeed, and being part of a team that values your work and input, we'd love to meet you. Position Overview We are seeking an Account Manager to join our growing Promo & Apparel team. This role is responsible for building strong customer relationships, managing projects from concept through delivery, and helping customers find the right solutions for their branding and marketing needs. The ideal candidate is organized, dependable, and enjoys creating a great customer experience. Promotional products and apparel industry experience is preferred, but we are willing to train the right person who brings strong communication, project management, and relationship-building skills. This position also offers future growth opportunities for someone interested in developing into a leadership or Assistant Manager role as our department continues to expand. Responsibilities

• Manage customer accounts and build long-term client relationships.
• Serve as the primary point of contact for customers through email, phone, and in-person meetings.
• Guide customers through projects from initial request through final delivery.
• Oversee promo and apparel projects, including timelines, artwork, approvals, purchasing, and production coordination.
• Work with multiple vendors to source promotional products and apparel that meet customer goals and budgets.
• Maintain strong vendor relationships and communicate product availability, pricing, lead times, and project updates.
• Prepare quotes, enter orders, and ensure accurate project information is communicated internally.
• Collaborate with design, purchasing, production, and fulfillment teams to ensure projects are completed accurately and on time.
• Use Microsoft Office 365 and company software systems to manage workflow, customer communications, and project details.
• Proactively solve problems, anticipate customer needs, and keep projects moving forward.
• Identify opportunities to provide additional products or services that add value for existing customers.
• Deliver an exceptional customer experience that builds trust and long-term partnerships. Qualifications
• Experience in the promotional products, apparel, print, marketing, or related industries is preferred.
• Strong communication and customer service skills.
• Proficiency with Microsoft Office 365.
• Excellent organizational and time-management skills.
• Ability to manage multiple projects and deadlines simultaneously.
• Strong attention to detail and follow-through.
• Self-motivated with the ability to work independently and as part of a team.
• Positive attitude and willingness to help wherever needed.
• Open to coaching, feedback, and continuous learning.
• Experience with CRM, order management, or industry software is a plus.

What We're Looking For We are looking for someone who genuinely enjoys helping customers and takes pride in delivering great work. The right person is organized, dependable, positive under pressure, and willing to take ownership of their responsibilities. You don't need to know everything about promotional products and apparel on day one. We can teach products, processes, and systems. What we can't teach is a strong work ethic, a desire to help others, and a commitment to doing things the right way. If you're looking for a career where your work matters, your ideas are valued, and you have opportunities to grow, we'd love to hear from you. Why McNeil?

• Family-owned company with a strong team culture.
• Casual, professional, and supportive work environment.
• Variety of exciting projects and customers.
• Ongoing training and development opportunities.
• Opportunity to grow into leadership responsibilities.
• Work with an innovative company that combines technology, print, promo, apparel, signage, and fulfillment solutions under one roof.

Pay:

$20.00 - $25.00 per hour

Benefits:

Employee discount Health insurance Health savings account Life insurance Paid time off

Work Location:

In person