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E-Commerce Manager
Job
The Phone Guys
Federal Way, WA (In Person)
Full-Time
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Job Description
E-Commerce Manager The Phone Guys - 3.7 Federal Way, WA Job Details Full-time $50,000 - $70,000 a year 1 hour ago Benefits Health insurance Dental insurance Paid time off Employee discount Professional development assistance Qualifications Operations management Customer returns handling Managing pricing strategies for product lines Operational management Shopify English Risk mitigation strategy implementation E-commerce Theft prevention procedures Bachelor's degree Online retail experience Fraud prevention policy implementation TikTok Marketing analytics Marketing operations Account management Channel management Analytics Full Job Description About the Role The Phone Guys is seeking an experienced, results-driven eCommerce Manager to oversee, optimize, and scale our online sales footprint. In this role, you will own the end-to-end operation of our digital marketplaces, driving revenue growth while maintaining strict operational efficiency. The ideal candidate balances high-level marketing strategy and budget management with a sharp, protective eye on inventory, fraud prevention, and daily logistics. Key Responsibilities Channel Management & Growth Manage, optimize, and aggressively grow all online sales channels, including Shopify, Amazon, eBay, Walmart, and TikTok Shop . Implement competitive pricing strategies that strike the perfect balance between high volume and maximum profitability. Monitor marketplace health, policy updates, and compliance standards to keep all store ratings excellent. Logistics, Shipping & Fraud Prevention Oversee daily online order fulfillment and shipping operations to ensure timely delivery and high customer satisfaction. Establish and execute robust risk-management protocols to identify, determine, and prevent online fraud . Monitor shipping queues with a strict focus on security guidelines to protect the company from high-value asset loss. Marketing Strategy & Financial Planning Develop and execute data-driven eCommerce marketing strategies to drive traffic, conversion, and brand loyalty across all platforms. Own the digital marketing budget, ensuring an optimal return on ad spend (ROAS) and alignment with company financial targets. Track, analyze, and report on key performance metrics (sales, margins, traffic, and conversion rates). Customer Operations & Escalations Streamline and manage the processing of online returns and customer disputes. Analyze dispute data to minimize future return rates and continuously improve the customer experience. Qualifications & Requirements Proven experience as an eCommerce Manager or Marketplace Specialist running multi-channel online stores. Deep operational knowledge of Shopify, Amazon Seller Central, eBay, Walmart Partner Center, and TikTok Shop . Strong analytical skills with experience in strategic pricing and budget allocation. Keen eye for detail with a proven track record in fraud detection and risk mitigation in high-value retail or electronics. Excellent problem-solving skills, with a proactive approach to handling disputes and logistics challenges.