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Customer Experience Analyst

Job

Insight Global

Stamford, CT (In Person)

$88,400 Salary, Full-Time

Posted 6 days ago (Updated 16 hours ago) • Actively hiring

Expires 7/23/2026

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Job Description

Customer Experience Analyst at Insight Global Customer Experience Analyst at Insight Global in Stamford, Connecticut Posted in about 1 hour ago.
Type:
full-time
Job Description:
Company:
Charter Communications Role:
Customer Experience Analyst Duration:
6 Months +
Extensions Location:
Stamford, CT (4x a week onsite) Required Skills & Experience 3-5+ years in CX analytics, customer insights, business analytics, or a related field. Hands?on experience with Excel for data analytics. Strong quantitative analysis skills with the ability to interpret and work with large datasets. Excellent written and verbal communication skills, particularly in insight storytelling. Ability to work collaboratively across research, design, marketing, and product teams. Job Description Insight Global is seeking a data?driven, customer?obsessed CX Insights Analyst to join our client's CX journey & design team. This role will be pivotal in uncovering customer pain points, synthesizing insights into compelling stories, and partnering across UX Research, Marketing Research, and CX Design to drive our CX Improvement roadmap. The ideal candidate is equal parts analyst and storyteller-someone who loves diving into customer data and transforming it into meaningful insights that influence strategy, design, and business decisions. Their key responsibilities will include analyzing customer feedback and behavioral trends, identifying pain points and building dashboards to surface actionable insights. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Compensation:
$40hr to $45hr