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Job Description
Orlando, FL, United States (On-site) Contract (7 months) Published 2 days ago APIs integrations javaScript digital marketing Adobe Ecosystem SDK Integration cross - functional collaboration AI/ML Data Management An Journey Orchestration Lead designs and implements real-time, personalized customer experiences using Adobe Journey Optimizer (AJO) and the Adobe Experience Platform (AEP). Customer lifecycles, orchestrate multi-channel journeys (email, SMS, push), and use data-driven insights to trigger actions based on behaviour. Key tasks include technical integration via APIs/SDKs, data modelling, and performance analysis to optimize engagement. Enable data-driven decision-making by designing, implementing, and operationalizing insights in Adobe Customer Journey Analytics (CJA) to inform campaign optimization and experience design.
Key Responsibilities :
Develop campaign, journey, and variant-level copy aligned to brand, channel, and audience strategy. Partner with Journey, Analytics, and Creative teams to refine messaging based on performance data.
Journey Design & Execution:
Create complex, multi-step customer journeys using AJO's visual canvas.
Real-Time Data Integration:
Utilize AEP to ingest real-time data from events, behavioral, and transactional sources.
Technical Expertise:
Integrate AJO with Adobe Campaign, Adobe Target, and third-party systems using APIs and SDKs.
Strategic Optimization:
Define data-driven strategies for segmentation, testing, and journey performance tracking, often including AI/ML services.
Orchestration Controls:
Implement journey arbitration to prioritize messages and manage frequency caps to avoid over-communication Translate stakeholder questions into actionable journey-level insights. Partner with MarTech and Data teams to ensure event schemas and data structures support analytics needs. Support per-campaign and cross-campaign performance analysis during iteration waves. Develop dashboards and insight frameworks that inform content, journey, and media decisions. Enable knowledge transfer to internal teams to build analytics self-sufficiency.
Required Experience & Skills :
Experience in technical roles related to digital marketing. Deep knowledge of Adobe Experience Cloud, particularly AJO and AEP. Proficiency in JavaScript, APIs, and data modeling.. Experience working within enterprise brand and compliance constraints. Improves campaign effectiveness while supporting faster launches and easier optimization. Ensures creative excellence is preserved within a scaled MarTech operating model Digital analytics or customer journey analytics roles. Hands-on expertise with Adobe Customer Journey Analytics; AEP experience strongly preferred. Strong understanding of event-based data models and marketing measurement. Ability to communicate insights clearly to both technical and non-technical audiences. Experience supporting iterative, agile campaign delivery environments. The pay range that the employer in good faith reasonably expects to pay for this position is $52.24/hour - $81.62/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis. Tundra Technical Solutions is among North America's leading providers of Staffing and Consulting Services. Our success and our clients' success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Unincorporated LA County workers:
we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.
