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Product Support Specialist (CRM / Customer Support)
Job
Insight Global
Louisville, KY (In Person)
$37,440 Salary, Full-Time
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Job Description
Job Description We're partnering with a growing organization in the Louisville, KY area to hire a Product Support Specialist to backfill an internal promotion. This team has a strong track record of developing talent and promoting from within, making this a great opportunity for someone looking to grow long-term. This role sits within a fast-paced support environment, supporting users across CRM-related products and resolving customer and technical inquiries. The ideal candidate comes from a call center, help desk, or technical support background and is comfortable working within CRM or ticketing systems. There is a structured training period, and the long-term goal is conversion to a permanent employee. Day-to-Day Responsibilities Manage inbound calls, emails, and/or chat from customers Troubleshoot issues related to accounts, CRM systems, and product usage Document cases and resolutions in a CRM/ticketing tool Escalate complex issues and collaborate with internal teams Follow established processes and meet SLA expectations pay rate: $18/hr We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.
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