ERP/CRM Consultant

We are looking for an experienced ERP/CRM Consultant to support and enhance Workday capabilities for a growing organization in Andover, Massachusetts. This Long-term Contract position will focus on optimizing core HR systems, improving business processes, and ensuring reliable performance across key Workday modules and connected platforms. The ideal candidate will combine strong functional knowledge with technical problem-solving skills to deliver scalable solutions, support compliance needs, and partner effectively with HR, IT, Finance, and external vendors.

Responsibilities:

• Act as the lead resource for Workday modules such as Core HCM, Compensation, Talent, Benefits, Payroll, Absence, and Time Tracking, providing guidance on system capabilities and best practices.
• Configure and refine Workday settings, business processes, security roles, notifications, and user access to align the platform with operational needs.
• Drive the planning, testing, and rollout of new features, system updates, and enhancements to improve platform performance and user experience.
• Manage and troubleshoot integrations between Workday and external systems, including payroll, benefits, learning, and other third-party applications.
• Partner with HR and business stakeholders to gather requirements, map workflows, and convert operational needs into practical system solutions.
• Identify opportunities to streamline processes through automation and improved configuration, helping increase efficiency, accuracy, and compliance.
• Investigate complex production issues, assess business impact, perform root-cause analysis, and coordinate timely resolution of escalated system problems.
• Support reporting needs through ad hoc analysis, scheduled report delivery, and data validation activities that strengthen governance and decision-making.
• Lead Workday-related initiatives such as module implementations, upgrades, and cross-functional projects while coordinating with vendors and internal teams to maintain timelines and quality standards.