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ERP/CRM Consultant
Job
Robert Half
Mayville, ND (In Person)
Full-Time
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Job Description
We are looking for an experienced ERP/CRM Consultant to provide hands-on application support and user assistance for a manufacturing-focused technology environment in Mayville, Wisconsin. This Long-term Contract position is well suited for someone who can work independently, manage day-to-day system issues, and help maintain stable operations across ERP, CRM, and ticketing platforms. The ideal candidate brings strong Epicor 10 knowledge, a practical approach to troubleshooting, and the flexibility to support a dynamic, multi-system landscape.
Responsibilities:
- Deliver front-line support for business users, with a primary focus on resolving Epicor-related questions, incidents, and functional issues.
- Manage user provisioning activities, including account setup, access updates, and permission-related support across key business systems.
- Track, prioritize, and close support requests through Jira while coordinating across multiple ticket queues and related system environments.
- Partner with external vendors and technical service providers when additional expertise is needed to address issues or support platform-related work.
- Contribute to system stability by identifying recurring problems, documenting resolutions, and helping improve support processes.
- Provide day-to-day application and operational support across ERP and associated business tools used by plant and back-office teams.
- Assist with upgrade-related support activities for Epicor 10, including coordination and issue follow-up during ongoing enhancement efforts.
- Support users in a low-structure environment by independently assessing issues, determining next steps, and driving problems toward resolution.