Operations Specialist - Qualtrics

Operations Specialist - Qualtrics Newark, NJ Job Details Contract 19 hours ago Qualifications Stakeholder management Full Job Description Contract position with a major investment firm. Overview Our client is implementing a new Customer Experience platform, Qualtrics, and is seeking a full-time contractor to support all aspects of the migration and implementation. This role will be instrumental in transitioning from Medallia to Qualtrics, ensuring seamless setup, integration, and optimization of the new platform.

Key Responsibilities Qualtrics Platform Management:

Serve as a primary Qualtrics developer and power user. Build and manage surveys, dashboards, and workflows. Handle necessary tasks to ensure platform stability and security.

Survey & Dashboard Development:

Design and implement customer feedback surveys. Build and maintain dashboards using Power BI (preferred) .

Data Integration & File Management:

Manage flow and processing of survey lists and response files. Ensure accurate importing/exporting of data and troubleshoot any issues.

Systems Integration:

Support integration efforts with platforms such as Salesforce , Adobe , and other business systems to enable unified customer insights.

Documentation:

Create and maintain documentation including data dictionaries, survey and dashboard specs, and process flows.

Stakeholder Collaboration:

Partner with cross-functional teams (Sales, Marketing, Product, etc.) to understand business needs and deliver tailored Qualtrics solutions. Qualifications Proven experience with Qualtrics (certification preferred); experience with Medallia, InMoment, or similar platforms is acceptable. Exposure to APIs , SFTP , HTML/CSS , and JavaScript preferred. Experience with Power BI or similar BI tools is a plus. Background in customer feedback programs , including survey design and closed-loop feedback systems, is advantageous. Ability to manage multiple projects simultaneously in a collaborative environment, with strong organizational and prioritization skills. Demonstrated project management capabilities, including planning, execution, and stakeholder coordination Strong analytical skills and experience working with qualitative and quantitative data. Excellent communication and documentation skills. #LI-PP1