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ERP/CRM Consultant
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Robert Half
Cincinnati, OH (In Person)
Full-Time
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Job Description
We are looking for an ERP/CRM Consultant to provide hands-on functional support for retail, warehouse, and business application operations in Cincinnati, Ohio. This Long-term Contract position is suited for a consultant who can manage day-to-day system issues, coordinate with business and IT teams, and help maintain stable transaction flow across connected platforms. The role centers on operational support, issue resolution, and process improvement rather than heavy custom development. Success in this position requires strong knowledge of inventory, order processing, and cross-system application support within a fast-moving business environment.
Responsibilities:
- Deliver functional support for ERP, retail, and warehouse applications by diagnosing operational issues and guiding timely resolution across business teams.
- Review inventory inconsistencies across connected systems and take corrective action to restore accurate stock balances and transaction records.
- Oversee system interfaces and transaction activity between retail, warehouse, reporting, and external platforms to identify failures and resolve processing interruptions.
- Investigate document and message errors affecting orders, receipts, inventory movements, and store operations, including support for integration-related exceptions.
- Assist warehouse teams with inbound and outbound processing, shipping documentation issues, carrier closeout problems, and related execution challenges.
- Maintain operational system settings such as warehouse mappings, site structures, storage locations, user access, and device support for RF and workstation environments.
- Support electronic transaction workflows with trading partners by resolving data translation, communication, and compliance-related issues.
- Reconcile tax-related data between retail systems and tax applications, maintain required files, and correct reporting discrepancies when identified.
- Gather enhancement requests from stakeholders, document business needs clearly, and recommend practical improvements that strengthen operational efficiency.
- Act as a senior escalation resource for recurring or complex incidents, perform root-cause analysis, and implement sustainable corrective actions.