Consumer Insights Research Manager

Consumer Insights Research Manager Nashville, TN Job Details 3 hours ago Benefits Wellness program Health savings account Health insurance Dental insurance Tuition reimbursement Parental leave 401(k) 6% Match Vision insurance 401(k) matching Qualifications Market research projects Stakeholder engagement Data visualization software proficiency Presentation software Mid-level Tableau 3 years Analysis skills Data interpretation Data-driven decision making Stakeholder management

Full Job Description Location:

On site at location listed in job posting. Summary First Horizon is evolving how we understand and act on client experience and behavior. As we advance our Client Experience & Insights function, we are building an integrated, data-informed approach that connects brand, client feedback, and behavioral signals to drive measurable business outcomes. This role is designed for a high-potential individual eager to take ownership early and grow quickly within a strategic function. We are seeking a Consumer & Marketing Research Manager to join our Client Experience & Insights team (CX&I), expanding our ability to integrate advanced market research, analytics, and emerging insight capabilities into business decision-making. In this role, you will translate consumer insights into clear, actionable recommendations that inform business decisions, improve client experience, and drive growth. You will play a critical role in connecting insights across listening systems—including brand tracking, Voice of Client, digital behavior, and emerging analytics—to support strategic objectives.

Key Responsibilities:

Partner with stakeholders to identify and shape key business questions Own end-to-end execution of consumer research initiatives (with guidance from senior team members) Contribute to integration of Enterprise NPS and Brand Health Tracking into business insights Synthesize data across sources to uncover insights and develop a point of view Translate insights into clear, decision-ready narratives Take initiative to identify client experience opportunities and emerging issues Support test-and-learn initiatives and experimentation efforts Ensure research rigor, data integrity, and alignment to business priorities Demonstrate ownership by proactively advancing work and pushing insights forward

Qualifications:

Early-career professional with strong curiosity, ownership mindset, and desire to grow into a strategic insights leader 3-5 years of experience in marketing research, consumer insights, customer experience, or related fields Demonstrated ability to take initiative and operate with limited direction

Skills & Capabilities:

Connect qualitative and quantitative insights into clear, business-relevant narratives Comfortable navigating ambiguity and synthesizing across multiple data sources Strong analytical and critical thinking skills Experience with tools such as Excel, PowerPoint, Tableau or similar High learning agility and openness to new tools, including AI-assisted methods

Differentiators:

Strong ownership mentality—takes initiative and follows through Clear, concise communicator Adaptable and solutions-oriented High learning agility with a willingness to grow quickly About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.

FirstHorizon.com. Benefit Highlights Medical with wellness incentives, dental, and vision HSA with company match Maternity and parental leave Tuition reimbursement Mentor program 401(k) with 6% match More - FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube