Marketing and Office Assistant

Iowa State University Extension and Outreach, Polk County Marketing and Office Assistant

JOB SUMMARY ISU

Extension and Outreach in Polk County (Polk County Extension) builds a strong Iowa by connecting residents to the research and resources developed by Iowa State University. ISU Extension and Outreach in Polk County offers educational programming and experiential learning opportunities to residents focused in four areas: K-12 outreach and youth development; health and well-being; agriculture and natural resources; and community and economic development. Polk County Extension, based in Altoona, has an immediate part-time opening in the areas of social media marketing and office support. Under general supervision this person will work directly with the public as well as the office staff to provide customer service, program support and public communications about Polk County Extension programming. There are some shared responsibilities, so this person must be a skilled communicator to ensure positive customer service.

RESPONSIBILITIES

include, but are not limited to: Customer Service Provide a positive and welcoming customer service experience to all clients in all interactions Answer main phone line and handle client requests Organize and maintain office files, office supply cupboards, copy paper shelves, publications and equipment inventory Responsible for maintaining bulletin board and front office to be neat. Have current materials on display. Coordinate internal and external reservations and use of the conference rooms Set up conference room for scheduled meetings and ensure they are clean and ready for next user(s). Provide hospitality to guests using conference rooms Open office at 8 a.m. M-F and close the office at 5:00 p.m. M-TH and 2 p.m. F Coordinate registrations for programs Maintain and update binders/electronic files used for assisting client's questions. Take cash, check and process credit card payments for publications and materials Reconcile cash drawer with the Office Manager on a bi-weekly schedule. Pesticide Applicator Training Coordination Keep accurate records for Commercial and Private Pesticide Applicator Training Program Communicate with IDALS and ISU Extension and Outreach state staff on regulations and appropriate procedures on processing registrations and certifications Coordinate semi-annual pesticide trainings, scheduling reshows when appropriate that this position hosts and proctors Manage payments and invoices from individuals, companies, and governments. Communications and Other Responsibilities Serve as office lead, under guidance of Marketing Strategist, for social media, Polk County Extension newsletter, and website management by creating and maintaining relevant and timely posts through communication with staff about Extension Programs, events, and partnerships Coordinate 4-H Clubs' account requests and processing club deposits, finance claim forms, generate monthly club finances emails Provide clerical support to field specialist staff members Oversees the office kitchen organizations and maintenance Stay up to date on Extension policies and program changes to communicate the most accurate information to clients seeking assistance Complete other duties as assigned Follows all policies, rules and procedures as directed by the Extension Council or Regional Director. SKILLS Strong attention to detail Excellent customer service - works well with the public Excellent oral and written communications skills Well organized and capable of managing multiple responsibilities Self-Starter Problem solving skills

QUALIFICATIONS

Associate degree or two or more years' professional work experience Advanced knowledge of Canva, Hootsuite, Constant Contact, Microsoft Office, Adobe Acrobat, Internet, email Experience creating engaging social media promotions Able to handle cash, checks and credit card transactions, accurately documenting receipts in conjunction with the office manager Knowledge of basic office machinery Able to lift and move 40 pounds

WORK HOURS

Full-time in-person position for 40 hours/week. M-TH 8 a.m. to 5 p.m. and F 8 a.m. to 2 p.m. . Occasional early arrival. Evening or weekend hours may occur. WAGES $20 to 21/hour. Non-exempt, hourly. Classified as Operations Staff position.

BENEFITS 100

% of employer provided individual health, dental. life and disability insurance premiums paid Paid time off 9 holidays plus 2 additional floating holidays IPERS retirement plan AFLAC (Optional and at employee's expense)

APPLICATION DEADLINE

Applications will be considered upon submission and will be accepted until position filled. For guaranteed consideration submit all required documents by May 25 at 5 p.m.

APPLICATION DOCUMENTS

Required Documents (.pdf format) sent to Paul Gibbins Cover Letter, identify which position(s) applying Resume ISU Extension and Outreach, Polk County Employment Application Polk County Extension is an Equal Opportunity Employer This institution is an equal opportunity provider. For the full non-discrimination statement or accommodation inquiries, go to www.extension.iastate.edu/legal.

Job Type:

Full-time Pay:

$20.00 - $21.00 per hour

Benefits:

Dental insurance Employee assistance program Health insurance Paid time off Professional development assistance Retirement plan Tuition reimbursement

Work Location:

In person