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Customer Service & Marketing Support Associate
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Campus Classics
Indianapolis, IN (In Person)
$38,480 Salary, Full-Time
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Job Description
Customer Service & Marketing Support Associate Campus Classics - 3.9 Indianapolis, IN Job Details Full-time $17 - $20 an hour 18 hours ago Qualifications Customer communication Sales support Multitasking Customer service Computer skills Full Job Description Campus Classics is looking for a friendly, organized, and creative Customer Service & Marketing Support Associate to join our team! We're a long-standing leader in fraternity apparel and licensed merchandise, working directly with national headquarters, student leaders, alumni, and customers across the country. This role is a great fit for someone who enjoys helping people, staying organized, learning new systems, and supporting both customer service and marketing projects. Responsibilities In this role, you will: Respond to customer questions through email, phone, and our customer service platform Help customers with order status, product questions, sizing, returns, and exchanges Assist with custom order inquiries and route them to the correct team member Support the sales and marketing team with daily administrative tasks Help maintain accurate customer notes and order details Communicate with production, shipping, and sales team members to resolve customer needs Assist with product launches, website updates, and online store organization Help prepare marketing materials for promotions, campaigns, and events Support basic social media, email marketing, and content-related tasks Assist with occasional event preparation, product organization, and campaign follow-up Provide a friendly, helpful experience that reflects the Campus Classics brand Qualifications Friendly, professional, and comfortable communicating with customers Organized, reliable, and detail-oriented Positive, proactive, and willing to jump in where needed Ability to learn product lines quickly and guide customers through options and ordering processes. Comfortable working in a fast-paced, on-site environment with cross-functional teams. Basic understanding of or interest in marketing support, social media, or eCommerce platforms. Proficiency with common office and customer service software (e.g., email, CRM, order management tools). Previous experience in retail, eCommerce, or collegiate/Greek life environments is a plus.