Market Manager - Alabama

Market Manager - Alabama Mobile, AL Job Details 1 day ago Benefits Health insurance Dental insurance Vision insurance 401(k) matching Life insurance Qualifications Performance dashboard reports Collaborate with healthcare professionals Employee onboarding Compliance risk assessment Master's degree in business administration Budget management Strategic management Microsoft Excel Clinical supervision Master of Health Administration Operations management Managed care Electronic health records (EHR) management Market analysis Big data Bachelor of Science Staff scheduling Data reporting 3 years Administrative experience Community outreach Change management Team development Hiring Financial operations management Bachelor's degree Clinical staff recruitment Clinical documentation Profit & Loss statement Data interpretation Recruiting Healthcare team management Interviewing Clinical documentation improvement Home health Productivity software Master's degree in healthcare administration Root cause analysis Senior level Training Onboarding process management Home health agency experience Care plans Master of Business Administration Profit and loss analysis Cross-functional team management Delegation Communication skills Staffing management Cross-functional communication Staff development

Full Job Description Position:

Market Manager The role of the Market Manager is key to operational performance and market outcomes. The Market Manager will be responsible for the day-to-day operations of the Market. In collaboration with the Market Physician Executive, the Market Manage will oversee all aspects of the people, process and systems that support the delivery of care, growth, and talent for the Market. Through delegated responsibility the Market Manager will be responsible for aspects of the P&L, including administration and oversight. The Market Manager will operate in a heavily matrixed organization to help lead a profitable business segment for Monogram Health. Reporting to the Market Physician Executive and matrixed to the General Manager, the Market Manager will be charged with achieving company Organizational Key Results, Key Performance Indicators, and Financial Health of the Market. The Market Manager will work closely with Regional/Market and Centralized clinical and operations Leaders to deliver quality patient care and overall patient and staff experience. The Market Manager will represent the Market in Monthly Operating Reviews, champion change, implement strategic priorities, optimize operations, deliver results, and drive great culture. Roles and Responsibilities Administrative Oversight - 20% Direct administrative supervision of Market Clinical and Operations team members. Support the development and presentation of Monthly Operating Reviews. Along with the Market Physician Executive, lead daily, weekly and monthly meetings with the Market, Region, and Enterprise. Develop reports, data analysis, root cause on Market KPIs and Trends to guide Market Performance. Function as primary lead for Clinical Operations, between Market, Region, and Centralized cross functional stakeholders. Growth - 25% Responsible for new patient engagement and established patient disengagement to drive growth targets. Collaborate with Call Center, Marketing, Provider Engagement, Community Outreach Leaders to deliver on growth plans and strategies. Engage with strategic practices and partners in Market, as needed. Accountable for patient experience (NPS), service recovery (grievances and complaints) and retention. Operational Performance - 25% Working closely with Market Physician Executive, Regional, Medical Economics and Finance Leaders, monitor key operational metrics and P&L, leveraging resources and dashboards for performance oversight. Management and oversight for scheduling system, processes, and performance. Accountable for staff capacity, productivity, and quality in visit cadence, against model of care. Drives prioritization of risk visit frequency for highest risk and opportunity patients, to include Clinical Intervention Pathways, Admission/Readmission Risk, High Utilizers and Disengagement. Responsible for performance outcomes and deliver of Patient and Provider facing evidence-based Care Plans. In collaboration with the Market Physician Executive and Clinical Operations, ensures the integrity, timelines, and quality of Clinical Documentation in Monogram Health's EMRs. Manage, monitor, and report compliance risks/issues/concerns of the Market, Staff and Delivery of Care. People Management - 25% Day-to-day delegated supervision of Advance Practice Providers, Registered Nurses, Social Workers, and Market Administrative Coordinators. Performance Management, coaching and development through skip level and regular 1:1 with team members. Support talent acquisition, interviewing and hiring of clinical and operations team members. Onboard, train and support the development path for field-based team members. Manage staffing against Budget, which includes work force planning and work force management. In coordination with the Market Physician Executive, lead, and host bi-annual in-person team building and facilitated learning sessions. Miscellaneous -