Senior Manager, Technology Operations - Global Marketplace Risk - Policy & Decisioning Strategy

• Position Summary...
• The Senior Manager, Global Marketplace Risk
• Policy & Decisioning Strategy will define and execute the strategy that enables scalable, accurate, and data-driven onboarding decisioning across Walmart Marketplace. This leader will drive policy and risk decisioning frameworks that balance marketplace growth with customer and seller trust, ensuring onboarding decisions are both operationally scalable and aligned with business objectives.
• What you'll do...
• This role sits at the intersection of risk strategy, data, policy, and technology.

The ideal candidate brings deep analytical expertise, systems thinking, and strong business judgment to solve complex onboarding and trust challenges. They will partner cross-functionally with Product, Engineering, Data Science, Operations, and Analytics teams to continuously improve onboarding decision accuracy, strengthen feedback loops, and scale intelligent decisioning systems from seller application through the end of the onboarding journey.

• Key Responsibilities
• 1. Risk Strategy & Policy Decisioning
• + Define and lead onboarding risk and policy decisioning strategy focused on enabling marketplace growth while maintaining a trusted marketplace ecosystem.

+ Risk owner of the strategy layer across onboarding decisioning, partnering with DS and BI teams to develop, optimize, govern, and drive ongoing performance management. + Connect onboarding requirements to platform, data, policy, rule, and model strategies to ensure scalable and accurate risk outcomes. + Develop strategic frameworks that balance automation, operational efficiency, seller experience, and marketplace integrity.

• 2. Data & Decisioning Excellence
• + Drive strategy around the data required to support accurate onboarding and risk decisions across the seller lifecycle.

+ Partner with Data Science, Product, and Engineering teams to improve model performance, decision accuracy, and automation capabilities. + Establish rigorous measurement frameworks for rule and model performance, including decision quality, false positive/negative rates, audit outcomes, and operational efficiency metrics. + Leverage deep analytical expertise to identify trends, diagnose root causes, and continuously improve onboarding decisioning systems.

• 3. Feedback Loops & Continuous Improvement
• + Lead the development and scaling of audit and feedback programs that improve policy effectiveness and decision consistency.

+ Partner cross-functionally to design automated feedback loops that strengthen model learning, rule refinement, and operational decision quality. + Translate operational insights and audit findings into scalable product, policy, and process improvements. + Drive experimentation and iterative optimization to continuously improve onboarding outcomes and reduce friction for high-quality sellers.

• 4. Cross-Functional Leadership & Execution
• + Partner closely with Growth Teams (Business Development), Product, Engineering, Operations, Analytics, Compliance, and Risk teams to align on onboarding strategy and execution priorities.

+ Influence roadmap prioritization and advocate for platform and tooling enhancements needed to scale decisioning accuracy. + Lead structured problem-solving in ambiguous and rapidly evolving environments with competing stakeholder priorities. + Communicate strategic recommendations, performance insights, and risk trends to senior leadership.

• 5. Operational Excellence & Governance
• + Establish scalable governance and monitoring processes to ensure policy consistency, operational rigor, and accountability. + Ensure onboarding decisioning processes align with Walmart policies, compliance requirements, and marketplace trust standards. + Promote a culture of data-driven decision making, continuous improvement, and operational excellence.
• Key Skills
• + Risk Policy & Decisioning Strategy + Marketplace Trust & Risk Management + Data-Driven Decision Making & Analytics + Rule & Model Performance Optimization + Systems Thinking & Root Cause Analysis + Cross-Functional Leadership & Stakeholder Management + Onboarding & Identity Risk Strategy + Product & Platform Strategy + Operational Excellence & Process Design + Strategic Problem Solving + Audit & Feedback Loop Development + Decision Automation & Scaling •Minimum Qualifications•+ Bachelor's degree in Business, Economics, Data Analytics, Computer Science, Engineering, or related quantitative field.

+ 8-10+ years of experience in marketplace risk, trust & safety, fraud/risk operations, onboarding strategy, policy management, analytics, or related domains. + Demonstrated experience developing risk decisioning strategies, rule frameworks, or policy systems at scale. + Strong analytical expertise with experience using data to drive business decisions and operational improvements. + Experience partnering cross-functionally with Product, Engineering, Data Science, and Operations teams. + Proven ability to lead complex initiatives in ambiguous, fast-paced environments.

• Preferred Qualifications
• + Experience in eCommerce marketplaces, onboarding risk, seller risk, fraud prevention, or trust & safety domains.

+ Strong understanding of risk models, rules engines, feedback loop systems, and decision automation frameworks. + Experience designing measurement frameworks and KPIs for operational and model performance. + Familiarity with onboarding systems, identity verification, compliance workflows, or platform risk controls. + Experience building or scaling audit and quality assurance programs. + Strong executive communication and stakeholder influence skills.

• Suggested KPIs / Success Metrics
• + Onboarding decision accuracy + Reduction in false positives / false negatives + Seller onboarding conversion quality + Marketplace trust and integrity metrics + Rule and model performance improvements + Audit quality and feedback loop effectiveness + Operational efficiency and automation adoption At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.

Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.

Walmart (https://one.walmart.com/) . Bentonville, Arkansas

US-30008

The annual salary range for this position is $90,000.00

• $180,000.

00 Sunnyvale, California

US-11789

The annual salary range for this position is $117,000.00

• $234,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
• Stock ㅤ ㅤ ㅤ ㅤ ‎
• Minimum Qualifications...
• _Outlined below are the required minimum qualifications for this position.

If none are listed, there are no minimum qualifications._ Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years' experience inproject management, program management, program operations, or related area.

Option 2: 7 years' experience in project management, program management, program operations, or related area.2 years' supervisory experience.

• Preferred Qualifications...
• _Outlined below are the optional preferred qualifications for this position.

If none are listed, there are no preferred qualifications._ Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

• Primary Location...
• 1601 SE 10th St, Bentonville, AR 72716, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job.

This policy applies to all employees and aims to create a safe and productive work environment.

Walmart, Inc. is an Equal Opportunity Employer

• By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity
• unique styles, experiences, identities, abilities, ideas and opinions
• while being inclusive of all people.