Program Manager, Training - Marketing & Sales

Program Manager, Training - Marketing & Sales at Marriott Vacations Worldwide Corporation Program Manager, Training - Marketing & Sales at Marriott Vacations Worldwide Corporation in Escondido, California Posted in 14 days ago.

Job Description:

Job Description Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Salary Range:

$99,990 - $104,990 Generic Position Summary As a member of the professional staff, contributes specialized knowledge and skill in a discipline (e.g. Accounting, Finance, Human Resources, Information Technology, Resort Operations, Sales & Marketing etc.) area to support team and/or department business objectives. Generally, works under limited supervision, but within established guidelines, producing and analyzing more complex business information to assist in the decision-making process. Specific Job Summary The Program Manager, Marketing & Sales Training will help manage training programs within the Marketing & Sales Training curriculum such as (but not limited to) the new hire onboarding training programs for Sales and Marketing Executives. The Program Manager supports the AVP, Marketing/Sales Training & Development and partners with corporate and field Leaders, policy owners, learning designers/vendors, and other stakeholders to assess needs, develop and execute learning programs. The Program Manager, Marketing & Sales Training maintains responsibility for managing and delivering training programs through a variety of delivery methods including instructor-led, computer-based, web-based/Trainings across the Company- all brands and regions. . The Manager also oversees basic office tasks at the centralized Training Center to ensure a successful implementation of Training Programs. Generic Expected Contributions Performs more complex quantitative and qualitative analysis for business processes and/or projects. Often manages small projects, business processes or parts of larger ones. Responds to, solves and makes decisions on more complex/non-routine business requests with limited to moderate risk. Responsible for own work and contributing to team, department and/or business results. May direct work of non-management staff. Assists more senior associates in achieving business results by: identifying opportunities to enhance the effectiveness of business processes. providing training and technical guidance to less senior staff, where appropriate, and serving as point-of-contact for problem resolution. participating in setting department operating plans. recognizing and celebrating team successes. achieving results against budget within scope of responsibility. Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge. Readily critiques own behavior to acknowledge mistakes and improve future leadership performance and acts independently to improve and increase skills and knowledge. Performs other duties as appropriate. Specific Expected Contributions Onboarding Program Management Execute, implement, administrate, and measure the effectiveness of onboarding programs and initiatives. Plans and Coordinates activities between multiple projects giving detailed attention to program strategy, project delegation and program implementation. Overall management of marketing, communication, and quality assurance of program delivery. Partners with trainees, corporate and field leaders, policy owners, learning leaders, Subject Matter Experts (SMEs), and other stakeholders to plan, create, and deliver high-quality development training programs that develop talent and meet or exceed program needs. Collaborate with Marketing & Sales, HR, Talent Acquisition, Owner Services, Creative Services, Information Technology, Legal, Finance/Accounting and other cross-functional stakeholders and departments to identify and execute on opportunities to improve the effectiveness of trainee learning experiences, career development training programs and initiatives. Partner with the business and internal communications to promote career development learning opportunities and make them more accessible. Maintains implementation program calendar. Maintains comprehensive records of participation and continued tracking for individuals or departments and regularly provide reports to sales operations, learning leaders, HR and the business. Identify, build and implement new training programs and initiatives to grow MVW's learning culture within Marketing & Sales. Collects and monitors feedback on development programs; leverages feedback to drive improvements to learning design, development, and delivery. Oversees and ensures the centralized Training Center operates smoothly and efficiently by partnering with administrative staff members, receiving and directing visitors and handling or delegating basic office tasks. Assist in supporting and onboarding new Team Members by ensuring they have the necessary tech/tools/resources. Ensures all materials and resources are up to date and available to all program audiences including stakeholders, Directors of Training, trainees and field Leaders. Performs other duties and projects as needed or assigned by the AVP of Sales and Marketing, Training and Development. Development Program Creation Uses established methodologies in all stages of the design process, including needs assessment, analysis, design, development, implementation, and evaluation. Assesses development needs by analyzing data and developing and conducting surveys, interviews, and focus groups. Assesses and determines modes of delivery (e.g., eLearning, 1-on-1, ILT, Virtual) for development training programs. Collaborates with Instructional Design team members or vendors on the design of engaging training materials for a variety of delivery methods, including instructor-led, computer-based, web-based, and mobile training. Assist in developing, proofing, and ensuring program content is kept up to date and up to brand standards. Researches and identifies external development training programs that may fit the needs of the organization. Keeps abreast of training and development research: technology, learning theory, motivation theory, human behavior methods and techniques. Talent Development Maintains responsibility for high-quality delivery of training programs (e.g., onboarding courses), ensuring that facilitators have the knowledge, skills, and abilities to deliver with excellence. Reviews and analyzes feedback on training programs from internal customers; identifies trends in feedback and provides follow-up for issue resolution and/or appropriate communication to business leaders. Leads skill-building training projects by working with SMEs, learning designers, and vendors to design and deploy training programs across the enterprise. Generic Candidate Profile Successful candidates should possess knowledge and experience and demonstrate strong leadership and relationship skills as follows: Generally, a professional position with specific knowledge and experience in a discipline (e.g., Accounting, Human Resources, Information Technology) as well as associate management experience. College degree and/or relevant experience typically required. Specific Candidate Profile Education Bachelor's degree in Project Management, Hospitality management or related discipline. OR A minimum of 5 years' work experience, including 3 or more years' experience in a Training & Development role or Program Management role Degree in Instructional Technology/Design Experience 3+ years of training program development and/or implementation experience. 3+ years of experience managing company-wide training programs. Experience with eLearning authoring software preferred (e.g., Captivate, Storyline) Knowledge of working with learning management systems to assign and track training delivery. Knowledge using established methodologies in all stages of the instructional design process, including needs assessment, analysis, design, development, implementation, and evaluation. Experience in Program development such as various support materials including job aids, participant materials and instructor scripts. Skills & Attributes Analyzes and assesses situations to find effective solutions; creative problem solver; engages in fixing the problem; makes decisions using data. Proven ability to apply excellent written and verbal communication skills. Communicate using a variety of methods including verbally through presentations and meetings (in-person and virtual), developing field, team communications. ideas effectively and listen to input from Senior Leaders and Team Members, customers and stakeholders. Conflict resolution, problem solving and negotiations skills Strong consulting skills and ability to interface with senior business leaders. Superior time management and organizational skills. Ability to analyze , prioritize and multi task. Goal Setting, managing timelines and setting deadlines. Strong quality assurance, proofing and editing skills. Proficiency with Microsoft Office 365 Suite, including advanced MS Word, Excel, TEAMS, OneNote, and PowerPoint skills. Ability to work under pressure in a positive professional manner and to be flexible and adaptive to change while still providing superior customer service to internal and external customers. Ability to create a unique learning experience which includes training room/technology set up, F&B and ensuring all team members are supported with the necessary guidance, tools, and resources. Ability to seek direction/approval on essential matters, yet work with minimum supervision, using professional judgment and diplomacy. Work in a team-oriented environment Flexibility, adaptability, and the capability to manage and prioritize multiple and conflicting priorities and tasks. Strong knowledge of labor laws and governmental regulatory compliance. High level of skill in managing confidential and sensitive information and data. Trustworthy with strong business integrity and ability to hold sensitive information in confidence. Strong leader able to influence without authority. Delivers results and ability to balance priorities under pressure. Ability to travel 10-20%. Ability to support multiple time zones. #LI-SW1 Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture Job Requirements #US Corporate