Skip to main content
Tallo logoTallo logo
Apply for this opportunity

This job application is on an outside website. Be sure to review the job posting there to verify it's the same.

Apply Offsite

VOC Platform Success Specialist: 26-01556

Job

Akraya Inc.

Palo Alto, CA (In Person)

$109,200 Salary, Full-Time

Posted 5 days ago (Updated 2 days ago) • Actively hiring

Expires 7/4/2026

Review key factors to help you decide if the role fits your goals.
How is this calculated?
Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
82
out of 100
Average of individual scores

Were these scores useful?

Skill Insights

Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.

Job Description

Primary Skills:
Enterpret platform expertise (advanced), Customer Success Management (advanced), Data Analysis (intermediate), User Onboarding (advanced), Stakeholder Communication (advanced)
Contract Type:
W2
Only Duration:
6+
Months Location:
San Jose, CA (#LI-Hybrid)
Pay Range:
$50 - $55 per hour on W2 #
LP Job Summary:
This role is pivotal in driving value from a customer feedback platform, acting as a central point for user adoption and support. You will empower stakeholders by translating technical capabilities into actionable insights and ensuring the platform's successful integration into daily workflows. Your contributions will directly impact how customer feedback informs product decisions across the organization.
Key Responsibilities:
Guide new users through platform setup and core functionality. Provide consultative support to optimize user workflows and platform value. Proactively identify and share relevant insights from platform data. Track and report on platform engagement and program health metrics. Manage updates to the platform's product taxonomy for organized insights.
Must-Have Skills:
Proven success in a platform enablement or customer success role. Ability to analyze data and communicate findings clearly to stakeholders. Exceptional relationship-building and consultative communication skills.
Industry Experience:
Experience in enterprise software or SaaS environments is highly preferred, particularly with a focus on customer success, platform adoption, or program coordination functions.
ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment . Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in Tech Staffing As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires! Join Akraya Today! Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!