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Digital Enablement - Senior Field Operations Digital / Analytics
Job
Boeing
Jacksonville, FL (In Person)
Full-Time
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Job Description
Job Description Help for Partial Job Description. Opens a new window. At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. The Boeing Global Services (BGS) Global Technical Operations (GTO) organization is looking for a Digital Enablement - Senior Field Operations Digital / Analytics Integration Analyst to join the team in Jacksonville, FL. In this role, the successful candidate will serve as a digital and analytics integration focal and will be responsible for partnering with Field Operations leadership and teammates to identify digital capability gaps, explore opportunities for digitization of current processes, and support roll-out and adoption of digital tools and technology. This candidate will partner daily with end users, digital development teams, and the Digital / Analytics Integration Lead to ensure cross-program consistency and learning during digital technology development, testing, and roll-out. This is an exciting time to work alongside a growing team of passionate individuals engaged in defining and delivering a digital foundation that will unlock significant capabilities for The Boeing Company to design, build, and support safer, better, and more efficient products.
Position Responsibilities:
- Translate the needs of stakeholders and end users into end-state requirements by leading user research initiatives; ensure alignment with business objectives, processes, and priorities set by GTO and Field Operations leadership
- Own end-user feedback collection and triage; analyze lessons learned, pain points, surveys, and usability studies; convert findings into prioritized improvements
- Collaborate with UX focals to define UI requirements and mockups that implement business process steps while meeting usability and accessibility standards
- Validate functionality through end user feedback and testing.
- Help deliver release notes, training materials, tipsheets, and training sessions; provide post-release support to operational users