Senior Manager - Marketing Business Operations Voice of Customer & Marketing Risk Management

American Express Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes, with small business being the largest customer segment. The Global Commercial Services Marketing team (GCSM) is responsible for making business membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. GCSM markets a breadth of products across charge, lending, co-brand, and corporate cards. It also markets small business banking and B2B solutions. The Senior Manager, Marketing Business Operations Voice of Customer & Marketing Risk Management will lead the end-to-end analysis of customer complaints and Voice of Customer data, translating key themes and risk indicators into actionable insights that inform marketing strategies, improve customer experience, and reduce friction points. In parallel, they will oversee risk performance reporting, maintain the integrity of scorecards and proactively identifying opportunities to strengthen outcomes. The role also drives audit readiness, enables effective risk management through playbook development, and oversees the Global Financial Crimes workstream under Project Guardian. Overall, this role blends analytics, strategy, and governance to enable a more insight driven and risk aware marketing organization. Success in this role requires strong cross-functional partnership as well as the ability to operate effectively in white space by defining structure, building new processes, and driving clarity in an evolving environment. The ideal candidate brings strategic thought leadership, strong analytical expertise and the ability to translate complex data into clear, actionable insights that drive both business outcomes and risk reduction.