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Brand Success Manager - Car Wash
Job
Woven
Carmel, IN (In Person)
$70,000 Salary, Full-Time
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Job Description
Seeking a True Washer with Direct Experience Operating Car Wash Locations Woven is actively seeking a Brand Success Manager to lead our partnerships with multi-location car wash brands. You'll be the strategic advisor for car wash operators using Woven, drawing on years of hands-on car wash experience to translate operational realities into product guidance customers can actually use. We need an experienced washer who considers themselves a perfectionist within their area of expertise yet thrives with a variety of job responsibilities. We believe great companies are built by talented people working together to achieve a common goal, guided by four shared values: Respect for each other and our customers, a commitment to Educate by never letting up on learning or teaching, Balance that has us doing whatever it takes while honoring each person's work-life balance, and a drive to Serve the customers who count on us. Responsibilities and Role Overview
- Experienced car wash professional required: direct maintenance expertise, management, or operations leadership at a car wash brand
- Prior CSM experience is helpful but not required; if you know car wash, we'll teach you the software side
- Translate hands-on car wash maintenance and operations expertise into product guidance customers can put to work tomorrow
- Partner with multi-site car wash operators on rollout, adoption and continuous improvement across their locations
- Guide customers to success through amazing onboarding, training and follow-up
- Respond to customer questions, issues and needs as if your grandmother was asking
- Create clear Help Articles and Videos to drive customer success and adoption
- Advocate for your customers inside Woven
- Regularly acquire product knowledge and become the go-to resource
- Full-time, salaried with group medical, paid vacation and 401k
- Based out of our Carmel, IN office: first 90 days in office, then 2 to 5 days a week in office thereafter To apply, please complete this short survey.