Aftermarket Program Manager

Job Description:

Position Summary Oversees multiple interconnected and installed automation projects, requiring a blend of technical expertise, strategic leadership, and service acumen to implement, support, and optimize automated systems across a customer portfolio. Key responsibilities include collaborating with stakeholders to identify automation upgrade opportunities, developing and managing project roadmaps, leading cross-functional teams, and ensuring solutions align with business goals and standards. Required qualifications typically include experience in project management, a strong technical background in automation, excellent communication and leadership skills, and a strategic mindset focused on process improvement and risk management. Key Responsibilities •

Strategic Planning:

Manage a portfolio of automation projects aligned with strategic business goals and customer deployments

Job Title:

Aftermarket Program Manager Reports to:

VP of Aftermarket Classification:

Exempt Responsibilities of the Position •

Lifecycle Management:

Support customer needs including point of contact on all ongoing activities in the support realm, including T&M service, contract fulfillment, preventative maintenance deliverables and upgrade prioritization. •

Cross-Functional Collaboration:

Work with various departments (IT, engineering, operations, etc.) to understand requirements, ensure alignment, and gather feedback. •

Stakeholder Management:

Communicate project status, risks, and outcomes to stakeholders and senior leadership. •

Process Improvement:

Analyze existing processes to identify areas for automation and OEE improvement and drive continuous improvement initiatives. •

Technical Oversight:

Provide technical direction, develop best practices and standards, and ensure the reliability and scalability of implemented solutions. •

Team Leadership:

Lead and mentor project managers and teams, providing guidance, resolving conflicts, and fostering a collaborative culture. •

Risk and Compliance:

Manage risks across multiple projects and ensure solutions comply with industry standards and business requirements.

Note:

This list of responsibilities is by no means inclusive; however, it is intended to be a guideline for activities. Requirements of Position •

Experience:

Significant experience in program or project management, specifically in automation and process improvement initiatives. Service, support, or aftermarket experience a plus •

Technical Skills:

o Strong technical background in automation systems and tools (e.g., RPA, scripts, etc.). o Experience with project management methodologies (e.g., Agile, Waterfall). o Proficiency in data analysis tools (e.g., SQL, Excel). •

Leadership and Soft Skills:

Exceptional leadership, communication (written and verbal), and interpersonal skills. Strong analytical and problem-solving abilities. Strategic thinking and the ability to manage competing priorities. Experience with change management and stakeholder engagement. •

Certifications:

Project management certifications (like PMP) or specific automation/technical certifications can be a plus. (empty) Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities If you need a reasonable accommodation to apply for a job at JR Automation, please send the nature of request and contact information to jrcareers@jrautomation.com. Queries other than accommodation requests will not be responded to.