Aftermarket Sales Manager North America

Role Purpose The Manager, Aftermarket Sales North America is responsible for driving profitable growth of the company's automotive aftermarket business across North America. This role leads business development, key account expansion, and strategic market penetration, with a clear mandate to win and grow relationships with major aftermarket players, while maintaining and optimizing existing business. The position owns the aftermarket commercial strategy for the region, ensuring alignment between market needs, customer expectations, and company objectives, while working cross-functionally with R&D, Supply Chain, Operations and Finance to deliver competitive products, high service levels, and sustainable profitability. Key Responsibilities 1. Business Development & Market Expansion Develop and execute the North American aftermarket sales strategy in line with corporate objectives Identify, target, and secure major aftermarket players (OEM service networks, distributors, buying groups, national retailers, fleets) Expand the customer base through strategic partnerships, framework agreements, and long-term contracts Lead negotiations with C-level and senior decision makers to close high-value, multi-year deals 2. Key Account Management & Customer Intimacy Own and develop strategic key accounts across North America Establish and maintain executive-level relationships with customers' key decision makers Act as the voice of the customer internally, ensuring market needs are clearly translated into company actions Ensure customer retention through value-based selling, performance reviews, and continuous improvement 3. Revenue, Profitability & Financial Ownership Full P&L responsibility for the North American aftermarket business Own and manage revenue and cost budgets, ensuring margin targets and profitability goals are achieved Drive pricing strategies, discount governance, and contract terms to protect and enhance margins Monitor business performance and initiate corrective actions where required 4. Forecasting & Market Intelligence Actively forecast aftermarket demand, sales volumes, and revenue by customer and product segment Monitor market trends, competitor activity, pricing dynamics, and regulatory developments Translate market intelligence into actionable inputs for product strategy, supply planning, and capacity management 5. Aftermarket Strategy & Execution Define and roll out a market-appropriate aftermarket strategy aligned with company expectations Ensure regional execution of global aftermarket initiatives while adapting to North American market realities Continuously evaluate go-to-market models, distribution strategies, and service offerings 6. Service Level & Logistics Collaboration Support the development of logistics and service level concepts required by the North American aftermarket Collaborate with Supply Chain and Operations to improve delivery performance, availability, and responsiveness Define and monitor service level requirements (OTIF, lead time, fill rate) based on market expectations 7. Product Roadmap & R&D Collaboration Support the development and co-development of the aftermarket product roadmap in close collaboration with R&D Translate customer and market requirements into product features, variants, and lifecycle decisions Support new product launches and ensure strong commercial adoption in the market 8. Leadership & Cross-Functional Alignment Act as the central interface between Sales, R&D, Supply Chain, Finance, and Operations Provide clear direction, priorities, and feedback to internal stakeholders Represent the North American aftermarket business in global leadership forums Key Performance Indicators (KPIs) Aftermarket revenue growth (YoY) Gross margin / contribution margin (%) New key accounts acquired (major players) Customer retention rate (%) Forecast accuracy (%) Service level performance (OTIF, lead time adherence) Price realization vs. list price Qualifications & Experience 10+ years of experience in automotive aftermarket sales, business development, or commercial leadership Proven success in winning and managing large aftermarket customers in North America Strong understanding of aftermarket business models, distribution structures, and pricing mechanisms Experience with P&L ownership, budgeting, and profitability management Demonstrated ability to operate at executive level, both internally and externally Strong strategic, analytical, and negotiation skills

Job Type:

Full-time Pay:

$120,000.00 - $140,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance

Work Location:

In person