Practice Manager - Outpatient Detox - PPMC 4040 Market Street

Practice Manager

• Outpatient Detox

• PPMC 4040

  Market Street Penn Medicine
• 3.

9 Philadelphia, PA Job Details 15 hours ago Benefits Tuition reimbursement Qualifications Customer communication Electronic health records (EHR) management High school diploma or GED Records management Managing patient records Full Job Description Description Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Penn Presbyterian Medical Center (PPMC) has an outstanding opportunity for a Practice Manager to join the Outpatient Detoxification team and work alongside some of the best medical providers in Philadelphia. PPMC has an outstanding record of medical accomplishments, placing our patients at the core of everything we do. The "how" is important to us

• how we treat our patients and each other, how we raise the bar every day to achieve excellence and how we contribute to the health of the community around us.

PPMC has a community feel but is also part of the larger academic and research-based institution that is Penn Medicine. By joining PPMC, you get the best of both worlds and a genuine commitment to your professional growth and development.

Summary:

In collaboration with leadership, responsibilities for the Practice Manager include but are not limited to: Providing strategic operational leadership, supervision and direction regarding all administrative, financial, regulatory, quality, human resources, patient/employee satisfaction, and clinical aspects for the department Ensures management of daily practice operations run efficiently and effectively including: patient scheduling, billing, and coordination of services/facility(ies) providing quality care to patients; championing quality initiatives with the providers and staff maintaining a patient/customer focus as evidenced by patient satisfaction scores and other indicators achieving financial goals related to budget complying with regulatory requirements serving as liaison to embedded specialists, external stakeholders, other UPHS providers and acts as point person for general facility management

Responsibilities:

Internal Relationships:

Employees

• Regularly meets with employees to improve communication and to build productive relationships (staff and physicians). Employee Communication
• Continuously communicates to physicians and staff the importance of patient satisfaction, quality of care, and sound financial performance exceeding patient and customer expectations Build customer loyalty and generate profitable growth.

Participates in operational integration of programs by ensuring alignment of communication with department, entity, and practice Leadership and staff.

External Relationships:

Customer Relations

• Personally spends time with staff, physicians, patients, and patient families, to understand their respective needs and expectations, to build relationships, and to gauge patient/customer satisfaction.

As requested/needed, supports leadership in partnering with affiliates to develop mutually beneficial clinical, operational and marketing programs.

General Accountabilities:

Demonstrates understanding and ownership of how his/her role contributes to achieving success. Demonstrates a personal commitment to ensuring a clean and safe working environment for patients and employees. Uses resources wisely. Strives to understand and value differences in others' race, gender, nationality, and age

• modifies interactions as needed to accommodate diverse needs of the patient/family.

Participates in Entity and Department wide initiatives for Patient / Employee safety

Patient Care Processes:

Ensures all entity patient care related processes (patient registration/scheduling, medical records, clinical patient care, patient flow through office, etc) deliver high quality and efficient care to patients and their families. Ensures practice environments of care are clean, safe and patient friendly. Resolves all patient/family concerns in a timely fashion Proactively identify problem areas, define plan for solution, take ownership of the plan, implement/monitor the plan's effectiveness.

Clinical Effectiveness and Quality Improvement:

Supports the creation of clinical effectiveness targets, improvement plans and reporting systems to ensure the delivery of high quality, effective and efficient patient care.

Regulatory Compliance:

Ensures all areas of accountability are compliant with all federal, state and local regulatory standards and requirements, including DOH, TJC, FDA, HIPAA, HCFA, DPW, OSHA and others for practices under their leadership Financial Management Employee Payroll

• Review, edit, approve all timecards bi-weekly review overtime utilization and manage appropriately, manage employee and physician schedules.

Accountability for Practice financials including:

Practice expense and revenue variances, AR indicators including write-offs Revenue Cycle Management

• Provides practice revenue cycle management/oversight. Ensure practice alignment with all standards. Managed Care/Payer Management
• Support implementation of managed care contracts and operational processes.

Participation in the following duties may be assigned at the discretion of department and/or entity leadership.

General Accountabilities Practice Schedules:

Manage coverage in the practice to ensure adequate staffing for clinic operations.

Office Supplies:

Manage the efficient usage and ordering of office supplies to ensure adequacy

Reporting:

On a regular basis, to assess practice efficiency and/or to identify areas for improvement Recruitment & Retention Selects practice staff who can demonstrate both the professional requirements and UPHS core values. Development Assists staff in addressing challenges and skill deficits. Continually provides guidance and support to team members. Encourages continuous growth and helps staff to realize full potential by identifying stretch objectives and creating learning plans. Development plans in place and reviewed annually.

Minimum Requirements:

H.S. Diploma/GED (Required) 4+ years Relevant experience, including at least 1-year prior management experience in a healthcare setting required Degrees may be considered in lieu of total experience Associate of Arts or Science or higher level of education preferred Electronic Medical Records experience required Knowledge of third party billing requirements required Demonstrated interpersonal/verbal communication skills required We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.