Customer Success AppVault
3 Dunwoody, GA Job Details 4 hours ago Benefits Health insurance Unlimited paid time off 401(k) Qualifications Managing customer accounts Customer communication Customer relationship building Client onboarding Bachelor of Science Upselling Mid-level Managing clients in a customer support role Collaboration with product development teams Bachelor's degree Task prioritization Media plan development Customer engagement Customer relationship management Media data analysis Leading team collaboration initiatives SaaS (as product category for technical sales engineers) Client growth strategy Productivity software SaaS Task assignment Delegation Communication skills Cross-functional communication Full Job Description We are always looking for passionate and client-focused individuals to join our Customer Success team! Whether you're an experienced Customer Success Manager or looking to grow as a Customer Success Specialist, this team offers the opportunity to build strong client relationships, drive success, and collaborate with cross-functional teams. The Customer Success team is responsible for ensuring client satisfaction, managing deliverables, and providing strategic recommendations. These client-facing roles require a blend of relationship management, data analysis, and strategy to drive performance and growth. If you think you're a fit, we encourage you to apply or join our talent community. If a relevant opportunity becomes available, our hiring manager will reach out! Key Responsibilities Serve as the primary or supporting point of contact for assigned clients, ensuring their needs are met and satisfaction remains high. Manage and oversee the execution of client deliverables across Product, Media, and Strategy teams. Develop, implement, and present product upsells and monthly media plans. Analyze and present performance data, helping clients optimize their strategies. Lead or support client conference calls, business reviews, and in-person meetings. Assist with new client onboarding and provide ongoing support. Participate in new business pitches and become an expert in our technology offerings. Provide hands-on media implementation as needed throughout the month. Occasional travel may be required. Who Should Apply? We're always looking for proactive, detail-oriented problem-solvers who thrive in a fast-paced environment and are passionate about customer success. Whether you're experienced in managing client relationships or eager to grow in a client-facing role, this is a great opportunity to collaborate with a dynamic team, advocate for customers, and drive meaningful results. If you're a strong communicator, highly organized, and ready to take on challenges, we'd love to hear from you! Minimum of 2+ years of client-facing experience; recruitment, transportation, or SaaS experience a plus BA/BS Bachelor's degree Diligent prioritization skills, strong multi-tasker & ability to adapt to constantly changing and unexpected deadlines Experience working with a team & delegating when necessary Obtain a solid understanding of our product offerings and how they benefit our clients' recruitment strategies Proficiency with Microsoft Office What We'll Bring to the Table We know you have a life outside of work, and we believe a fulfilling career should support both personal and professional well-being. That's why we offer a range of great benefits, including:
Comprehensive Benefits:
Health insurance, 401K, and unlimited paid time off to support your overall well-being.
Flexible Work Environment:
A hybrid work schedule that allows for both in-office collaboration and remote flexibility.
Professional Growth:
Access to professional development resources, mentorship, and opportunities to work with award-winning products that are making an impact.
Team Culture:
Frequent team lunches, off-site outings, and a collaborative work environment where we celebrate wins together.
Employee Perks:
Discounts on products and services, plus the opportunity to be part of a team that values innovation, creativity, and fun. We're committed to creating a workplace where you can do great work, grow your career, and enjoy the journey along the way! About AppVault AppVault specializes in groundbreaking recruitment software solutions providing a holistic approach to engaging, hiring, and retaining talent. We take steps to fully understand a client's culture, messaging, and brand to provide cutting-edge recruitment SaaS based solutions to leading B2B brands around the country. Our mission is to proactively support organizations by creating and distributing strategic multi-channel messaging to highly targeted audiences
- communicating unique qualities and identifying the right candidates. Our team is comprised of dedicated and coordinated professionals
- analysts, creators, supporters, and leaders
- proficient in multitasking and committed to delivering.
EOE M/F/D/V
